AI Intern

Job Description:

Responsibilities

• Process Discovery & Opportunity Mapping
• Assist in identifying inefficiencies and friction points across support, implementation, and customer success workflows.
• Contribute to maintaining a backlog of AI/automation ideas.
• Rapid Prototyping & Experimentation
• Support the development of small-scale prototypes (e.g., chatbots, workflow automations, dashboards) using low-code tools, Python, or notebooks.
• Collaborate with team members to test ideas and validate use cases.
• Pilot Support & Iteration
• Help deploy and monitor pilot solutions with internal teams.
• Collect feedback, track basic usage metrics, and support iteration efforts.
• Learning & Knowledge Sharing
• Stay updated on emerging AI tools and trends.
• Assist in preparing demos, documentation, or internal knowledge-sharing sessions.
• Documentation & Knowledge Transfer
• Help create simple documentation, prompt libraries, and reports to support scaling of successful pilots.
• Cross-Functional Collaboration
• Work with global teams (Delivery, Support, Customer Success) to understand business needs and support AI initiatives.

Qualification & Experience 

• Currently pursuing or recently completed a degree in Engineering, Computer Science, Data Science, Business Analytics, or related field.
• Basic understanding of AI/ML concepts or automation tools.
• Familiarity with Python, APIs, JSON, or data handling (academic or project-based).
• Strong problem-solving and communication skills.
• Good to Have:
• Exposure to tools like LangChain, LlamaIndex, OpenAI APIs, or similar frameworks.
• Coursework or projects related to AI, data analytics, or automation.
• Understanding of SaaS or customer-facing operations (support, success, etc.).
• Nice to Have:
• Personal or academic projects (GitHub, hackathons, etc.) involving AI/chatbots/automation.
• Participation in AI communities, competitions, or meetups.