Automation Support Manager

Job Description:

Responsibilities

• Project & Resource Management
• Manage 10-15 support engineers (L2-L3)
• Lead and manage automation support projects from ingestion to ongoing, ensuring they are supported as per AOC delivery model and framework.
• Daily/weekly standups and operations metrics reviews with support, product and implementation teams
• Weekly and monthly review meetings with stakeholders on current/future support pipeline
• Process Analysis and Improvement
• Conduct thorough analysis of existing support processes to identify inefficiencies, instabilities, and areas for improvement.
• Develop and define best practices in automation support, monitoring, maintenance and contribute to our knowledge base (wikis) and standards.
• Team Management
• Foster a culture of continuous learning and improvement within the support team.
• Maintain Skill register for all resources, identify capabilities and training needs
• Measure, Ensure and Report team member efficiency and productivity to ensure optimal staffing with redundancy in place.
• Collaboration and Communication
• Proactively inform about any errors, outages or unexpected issues that may affect project outputs.