Cloud Operations Engineer

Job Description:

Responsibilities

• Work schedule/shift: 3pm to midnight
• Operations tasks including supporting infrastructure for on-premises and cloud deployments.
• Problem solver, capable of identifying and resolving issues, and able to see the big picture.
• Eager and willing to learn new technologies and skills.
• Perform operational tasks including, but not limited to, SW/HW installations, upgrades, and more.
• Configuration of servers, networking equipment, and cloud resources.
• Creation and integration of tools for internal and/or external consumption.
• Troubleshoot, design, and deploy advanced L2 and L3 networks.
• Track issues through to resolution.
• Prioritize and manage several open tasks at one time.
• Escalate issues to the next level, as needed.
• Build and maintain strong relationships with customers.
• Participate in training courses, as required.
• Document processes and update knowledge base.
• Work closely with senior members of the Support, Operations, DevOps, and Engineering teams.
• Configure, maintain, and optimize servers, networks, and storage systems across hybrid environments.
• Perform software and hardware installations, upgrades, and patches to ensure system reliability and security.
• Troubleshoot and resolve infrastructure and network issues to minimize downtime and improve performance.
• Design, implement, and scale advanced networks, supporting business-critical workloads.
• Develop and automate tools and scripts that improve efficiency, monitoring, and system resilience.
• Partner with cross-functional teams to ensure seamless infrastructure support and service delivery.
• Contribute to a culture of continuous improvement, proactively identifying opportunities for enhancement.

Qualification & Experience

• 4+ years of experience in administration, configuration, and tuning of L2 and L3 network equipment configuration (Cisco switches, Fortigate Firewalls, Exterm Switches, etc.)
• Certification or equivalent hands-on experience: CCNA, CompTIA Network+, or CCNP.
• Fair Knowledge of storage technologies and protocols (RAID, NFS, SMB, iSCSI, FC).
• Deep understanding of L3 networking including BGP, iBGP, routing protocols, VPC, VNets, SD-WAN, and cloud networking architectures.
• Experience in troubleshooting, designing, and implementing network solutions.
• Experience in administration, configuration, and tuning of Linux systems (Ubuntu/Debian and/orCentOS/RHEL)
• Hands-on experience with remote hardware access and installation.
• Fluent in English (spoken and written).
• Must live in commuting distance to the Zadara office.
• Nice to have
• Experience with cloud services (AWS, Azure, GCP).Experience with VMware Administration.
• Experience with Data Center Administration.
• Hands-on experience in OpenStack (managing and troubleshooting).
• Experience with configuration management systems (Ansible, Chef, Puppet).
• Experience with iptables in Linux and network-level ACLs.
• Excellent team player.
• Your education
• Bachelor’s Degree in Information Science/Information Technology, Data Science, Computer Science or a related field.