Engineer - Global Networking

Job Description:

Responsibilities

• Provide Level 3 operational support for WAN, LAN, Wireless, SD-WAN, VPN, and Internet services in a global enterprise environment.
• Troubleshoot and resolve complex network incidents escalated from Level 1 and Level 2 teams.
• Perform root-cause analysis (RCA) and post-incident reviews to identify recurring issues and implement corrective actions.
• Maintain and update network documentation, configurations, and topology diagrams to reflect operational changes.
• Manage critical and high-severity network incidents, ensuring timely communication and resolution.
• Work with monitoring and alerting systems to proactively identify and mitigate potential network disruptions.
• Coordinate with internal teams and external providers during outage situations and follow through until resolution.
• Develop knowledge base articles and standard operating procedures (SOPs) to improve support response and consistency.
• Optimization & Maintenance
• Participate in routine maintenance, patching, and firmware upgrades to maintain network stability and compliance.
• Recommend configuration or policy changes to improve network performance and reliability.
• Contribute to continuous improvement initiatives and standardization across network environments.