Forward Deployed Engineer

Job Description:

Responsibilities

• Implement agent-based AI solutions using the Workato Agentic AI platform.
• Implement intelligent, autonomous, and efficient agentic AI workflows that utilize multi-agent collaboration, orchestration, and the automation capabilities provided by the Workato platform
• Implement and deploy Retrieval-Augmented Generation (RAG) systems using Workato’s Agentic AI capabilities, leveraging its connectors, workflows, and recipes to enable context-aware, grounded, and real-time responses from large language models (LLMs)
• Develop advanced prompting, memory management, and behavior-planning techniques to enable LLMs and agents to reliably author and execute complex workflows
• Act as a technical solutions expert with strong aptitude in troubleshooting and analyzing AI-driven architectures, including scalable RAG pipelines and agent frameworks built using the Workato Agentic AI platform.
• Develop and maintain robust, scalable AI-powered IT workflows with agent-based decision-making, dynamic retrieval mechanisms, and seamless integration using the Workato Agentic AI platform.
• Continuously monitor and improve AI system performance, ensuring efficiency and reliability
• Work closely with customers to understand use cases and deliver tailored, scalable agentic AI and RAG-based solutions using the Workato Agentic AI platform, while prioritizing exceptional customer service to ensure alignment with both technical and business needs, as well as satisfaction and successful implementation.
• Collaborate with cross-functional teams to integrate AI workflows into existing IT frameworks, ensuring smooth and seamless deployment.
• Contribute to internal process improvements and promote knowledge sharing by adding to Workato’s knowledge base.
• Play an instrumental role in all phases of product development, from ideation to implementation, contributing valuable insights and expertise.
• Assist the product manager in creating technical and design specifications, ensuring alignment with product goals and user needs.
• Leverage strong communication skills to effectively translate complex technical concepts into accessible insights for non-technical audiences. 

Qualification & Experience

• BTech/BE or higher technical education in Computer Science, Artificial Intelligence, Machine Learning, or a related field.
• A total of 4+ years of relevant experience in design, development, and implementation, with at least 1 years of experience in Workato, is a must.
• Proven experience in AI engineering, with a focus on agent-based systems.
• Demonstrated ability to design and implement scalable AI-driven workflows that enhance IT operations.