IT Operations Associate IV

Job Description:

Responsibilities

• Monitoring , Troubleshoot and provide support to Production/UAT Applications
• Works within established procedures and practices.
• May perform one or more of the following: Analyzes business processes and performs needs assessments in an effort to align information technology solutions with business initiatives.
• Production application
• Production servers
• ServiceNow or similar ticketing system
• Analyzes production issues and recommends strategy.
• Participate in performance monitoring and optimization
• Communicate effectively with internal software team members and customers through strong verbal, written and interpersonal skills
• Remain flexible to changes in priorities with the ability to multi-task
• Performs actions based on business/operational needs.
• Verifies environment stability.
• Reviews documented processes for accuracy relevance.
• Provides technical expertise in identifying, evaluating and developing systems and procedures that are cost effective and meet user requirements.
• Creates documented process for daily activities
• Researches and advises on production anomalies.
• Applies functional knowledge of the processes for remediation of anomalies.
• Applies functional knowledge to support incident management requests.
• Works with Support Teams to define root cause and replicate issues.
• Works with Support Team to re mediate issues
• Configures system settings and options, plans and executes acceptance testing, and creates specifications for systems to meet business requirements
• Mentors and trains team members