Infrastructure Systems Engineer II

Job Description:

Responsibilities

• Detecting and recording the incidents. Provide initial assessment of categorization and prioritization for reported incidents.
• Sending periodic notifications to all the stakeholders for Severity1 and Severity2 incidents (Severity 1 is the incident of highest impact and Severity 4 are the incidents with lowest impact) and assigning the appropriate technical team or Subject Matter Expert to restore/resolve services.
• Ensure that proper initial incident delivery is provided to end-user or customer. Search database containing records of problems, symptoms and resolutions.
• Use Escalation Matrix appropriately to get appropriate level of focus from technical teams and management.
• Have a good understanding of Infrastructure Technologies like Linux, Servers, Middle-Ware and Networking etc.
• Must be detail-oriented, committed to deadlines and have solid verbal and written communication skills. Strong coordination skills with multiple stakeholders.
• Leadership driving production issues to resolution. Work with technical teams to ensure maintenance coverage for all relevant IT infrastructure.

Qualification & Experinece

• BE Computer Science or related technical degree or work experience.
• Should have experience of working on highly available systems either in on-premise hosting or cloud hosting model.
• Strong documentation, reporting, excellent communication skills and active listening. Strong teamwork ethic – willing to jump in to assist others.