IT Operations Associate II

Job Description:

Responsibilities

• IT Operations Requirement
• Monitoring wide range of applications
• Must have good knowledge in spoken and written English
• Works with a moderate degree of supervision
• Involves working in 24/7 rotational shift (should be willing to work in night shift)
• Minimum of 1– 2 years of progressively responsible experience, demonstrating in-depth working knowledge with a broad range of applications as Support personnel and with customer service experience
• Monitoring , Troubleshoot and provide support on Applications
• Works within established procedures and practices.
• May perform one or more of the following: Analyzes business processes and performs needs assessments in an effort to align information technology solutions with business initiatives.
• Production application
• Production servers
• ServiceNow or similar ticketing system