IT Process Automation Architect

Job Description:

Responsibilities

•  IT Process Automation Delivery
• Lead the design, development, and deployment of complex IT process automation solutions across infrastructure and operations.
• Drive innovation in automation strategies to enhance efficiency, reduce manual intervention, and improve service reliability.
• Provide technical leadership and guidance to engineering teams on automation best practices and frameworks.
•  CMDB Champion
• Own the end-to-end strategy and execution of CMDB architecture, ensuring data accuracy and completeness.
• Fully deploy and optimize ServiceNow Discovery across servers, storage, and network devices in data centers.
• Define and enforce governance policies to maintain the integrity and health of the CMDB.
•  Architecture Leadership
• Act as the chief architect for IT process automation, providing strategic direction and innovative solutions to support evolving business needs.
• Collaborate with stakeholders to design scalable, resilient, and secure IT solutions.
•  Technical Problem Solving
• Serve as the escalation point for complex technical issues, providing expert-level troubleshooting and resolution.
• Analyze and resolve performance and integration challenges across IT systems.
•  Collaboration and Mentorship
• Partner with cross-functional teams, including infrastructure, operations, and cybersecurity, to deliver high-impact solutions.
• Mentor and develop engineers, fostering a culture of technical excellence and innovation.

Qualification & Experience

• Bachelor’s or Graduate degree in Computer Science, Information Technology, or a related discipline, or equivalent experience.
• Typically 10+ years of relevant work experience in programming, IT automation, or infrastructure management.
• Proven expertise in IT process automation tools and frameworks (ServiceNow, Ansible, or similar).
• Extensive experience with ServiceNow Discovery and CMDB design, deployment, and governance.
• Strong knowledge of data center infrastructure — servers, storage, and network devices.
• Exceptional troubleshooting and problem-solving abilities.
• Excellent communication and stakeholder management skills.