IT Senior Application Support Analyst

Job Description:

Responsibilities

•  Act as platform owner for the MDM system, responsible for platform availability, performance and operational excellence.
•  Lead the deployment, configuration and administration of MDM platform and related components.
•  Oversee the integration of MDM platform with source and target systems, ensuring reliable data flows and synchronization.
•  Manage upgrades, patches and technical enhancements of the MDM platform in coordination with vendors and internal teams.
•  Monitor system health, perform root cause analysis and proactively resolve performance issues.
•  Develop and maintain technical documentation including architecture diagrams, workflows and operational manuals.
•  Collaborate closely with relevant stakeholders to ensure technical solutions meet business requirements and compliance standards.
•  Work with IT Security team to implement security controls, access management and data privacy policies on the platform.
•  Automate routine operational tasks using scripting to improve efficiency and reduce errors.
•  Support capacity planning, disaster recovery and backup strategies for Informatica MDM.
•  Participate in development cycles, coordinating with DevOps for integration related to MDM platform deployments. 

Qualification & Expeirence

•  Bachelor's degree in Computer Science, Information Technology or related discipline.
•  Minimum 5 years experience managing or administering Informatica MDM platform in enterprise environments.
•  Strong expertise with MDM hub, PowerCenter and Informatica Data Quality tools.
•  Hands on experience with database technologies and data integration techniques,
•  Solid understanding of ETL processes, data modelling and metadata management.
•  Experience with monitoring and troubleshooting complex MDM workflows and batch processes.