IT Service Specialist

Job Description:

Responsibilities

• The run activities include support to all our operations globally, providing first contact with sites in case of problems. Given the global nature of the team, the structure is currently shifted across time zones and the resource will be accountable for issues raised during the assigned shift.
• The role will need to deliver support for the service management team in a specific shift.. The role will act as the first point of contact for every issue that is accountable as IT within the specific area. Any delay in the resolution and unresolved issues have a direct impact on the business as business disruptions will happen.
• The ideal candidate will have hands-on experience in IT service management and a good understanding of warehousing and transport operations. As a member of the regional team, the role supports the execution of standardized processes and procedures defined by the global organization, working in close collaboration with the regional coordinator and the global service management team.
• Regional DFN IT Service Manager