IT Specialist

Full time

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Responsibilities

Administer and manage Microsoft 365, Microsoft Entra ID, and Microsoft Intune, including user identity management, device policies, security controls, and application integrations.
Support and maintain cloud environments across AWS, Google Cloud, and Azure, including user access, resource provisioning, and monitoring.
Manage and support critical business applications, including HRIS platforms such as Rippling and Deel.
Provide desk-side and remote technical support for employees using Windows and macOS systems, resolving hardware, software, and connectivity issues.
Manage IT support requests through JIRA Service Management, ensuring timely resolution and adherence to SLAs.
Administer and maintain on-premises infrastructure, including servers, virtualization platforms (VMware/Hyper-V), and networking equipment.
Perform physical data center operations such as server installation, racking, cabling, and hardware maintenance.
Own end-to-end employee onboarding and offboarding processes, including account provisioning, device setup, access management, and asset tracking.
Support information security initiatives and maintain compliance with ISO 27001 controls and requirements.
Manage compliance automation tools such as Drata or Vanta, supporting audits, evidence collection, and continuous compliance monitoring.
Identify opportunities to improve IT processes, automation, security, and user experience.
What You’ll Bring

Experience

3–5+ years of experience in IT support, systems administration, or a similar role.
Strong expertise in Microsoft 365, Microsoft Entra ID, and Microsoft Intune administration.
Experience supporting Windows and macOS environments.
Hands-on experience with VMware or Hyper-V virtualization platforms.
Proficiency with JIRA Service Management or similar ITSM tools.
Strong troubleshooting, problem-solving, and communication skills.
Experience with user provisioning, device management, and IT onboarding/offboarding

Job Overview