IT Support Engineer

Job Description:

Responsibilities

• Networking: Manage LAN/WAN, firewalls, VPNs, and troubleshoot connectivity issues.
• Cloud & Virtualization: Deploy and manage cloud services (AWS, Azure, GCP) and virtualization platforms (VMware, Hyper-V).
• Cybersecurity: Implement security protocols, monitor threats, and ensure compliance with IT policies.
• Database Management: Administer SQL/NoSQL databases, optimize queries, and ensure data integrity.
• DevOps & Automation: Support CI/CD pipelines, containerization (Docker, Kubernetes), and scripting for automation.
• Technical Support: Provide Tier 2/3 support for escalated IT issues and ensure minimal downtime.
• Documentation: Maintain detailed records of configurations, procedures, and troubleshooting steps.