IT Technical Deployment Authority

Job Description:

Responsibilities

• Own and coordinate end-to-end technical deployment activities for significant IT changes, including CCS releases, technical upgrades, PSU drops, in-life fixes, and failover or disaster recovery rehearsals.
• Drive deployment planning, rehearsals, cutover, rollback, and hypercare activities, ensuring readiness across all dependent systems and teams.
• Ensure Change Request (CRQ) documentation, run books, and deployment plans are complete, accurate, and audit-ready prior to execution.
• Coordinate with application teams, infrastructure, operations, service introduction, and third-party suppliers to ensure aligned execution and appropriate support coverage.
• Manage Go / No Go decision points, proactively escalating risks, issues, and dependencies in a timely and transparent manner.
• Lead deployment bridges and war rooms during high-risk or business-critical changes, enabling rapid decision-making and resolution.
• Ensure effective handover to Operations, including Early Life Support and contribution to Post Implementation Reviews (PIR).
• Report deployment status, risks, and outcomes to IT and business stakeholders throughout the deployment lifecycle.
• Support continuous service improvement by capturing lessons learned and contributing to enhancements in deployment processes and tooling.