IT support- Intern

Internship

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Responsibilities

Provide first-level technical support for hardware and software issues.
Install, configure, and troubleshoot Windows and Linux operating systems.
Assist end-users with system, network, and application-related issues.
Perform system updates, software installations, and patch management.
Maintain IT asset inventory and documentation.
Support basic networking tasks and connectivity troubleshooting.
Escalate complex issues to senior IT staff when required.
Technical Support: Diagnose and resolve software, hardware, network, and printer issues, providing on-site "hands-on" support or remote assistance.
Asset Management: Install, configure, and upgrade desktop operating systems (Windows/Mac), applications, and hardware components.
System Maintenance: Perform routine maintenance, patching, and imaging of systems to ensure security and functionality.
User Training: Provide basic training to users on hardware and software operations.

Qualification & Experience

Diploma holders or Graduates (Freshers welcome)
Strong understanding of Windows and Linux operating systems
Basic knowledge of hardware troubleshooting
Good communication and problem-solving skills
Willing to relocate to Bengaluru (if not currently based here)
Technical Skills: Proficiency in Windows 10/11, macOS, Microsoft Office 365, Active Directory, Azure AD, and VPN troubleshooting.
Hardware Knowledge: Experience with laptops, desktop peripherals, and networking equipment (routers/switches).
Physical Requirements
Must be able to lift, move, and install computer equipment, often requiring travel to different workstations or offices.
Certifications such as CompTIA A+, Microsoft Certified Desktop Support Technician (MCDST), or equivalent.
Prior internship or practical exposure in desktop/technical support (added advantage).