IT Support Executive

Job Description:

Responsibilities

• Serve as the primary contact for customer issues via ticketing systems, email,or phone.
• Troubleshoot and resolve technical issues, escalating when necessary.
• Analyze logs, reproduce issues, and perform root cause analysis.
• Collaborate with engineering and QA teams to resolve bugs and deploy fixes.
• Write SQL queries and perform API testing for data and integration support.
• Maintain documentation and mentor junior team members.

Qualification & Experience 

• Bachelor’s degree/BCA/BSC in computer science, Information Technology, or a related field.
• Candidates with 1–2 years of IT software support experience, or freshers with basic knowledge.
• Strong working knowledge of Windows and/or Linux operating systems.
• Basic scripting or programming skills (e.g., Python or similar).
• Hands-on experience with relational databases (e.g., MySQL) and writing SQL queries.
• Familiarity with REST APIs, JSON, and tools like Postman or equivalent.
• Solid understanding of issue tracking/ticketing systems such as Jira or ServiceNow.
• Familiarity with QLIK or similar business intelligence tools.
• Communication
• Excellent communication and interpersonal skills.
• Experience with ETL tools and processes.
• ITIL Foundation certification or equivalent.