Scheduling Engineer

Job Description:

Responsibilities

• Proactively anticipates service issues before they occur and able to make recommendations around resolution.
• Proactively monitor and manage service specific components.
• Sound analytical and problem-solving skills are required to manage multiple technical challenges from multiple services and projects simultaneously
• Evaluate recommendations provided for service improvements, with the ability to identify any gaps or alternate solutions.
• Proactively anticipate service issues before they occur and drive suggested changes to execution.
• Skills And Attributes For Success
• Expert knowledge in Incident management, Service requests, Change requests and ServiceNow.
• Good support knowledge and experience in providing 24/7 support.

Expeirence

• Experience with source control involving Agile tools such as Azure DevOps.
• Experience and demonstrable knowledge of Agile, Scrum, and/or Kanban methodologies.
• At least 7+ years of total IT experience with 4+ years of experience in relevant technologies
• Ability to understand and analyze business requirements by working with stakeholders.
• Demonstrated ability to work on both Agile and Waterfall projects.