Trainee - Associate Technical Support Engineer

Job Description:

Qualification & Experience   

• Bachelor’s degree in Computer Science, Information Technology, or a related field (or equivalent experience).
• understanding of REST APIs troubleshooting API-related issues.
• Proficiency in scripting languages (e.g., Python, JavaScript, Bash) for automating tasks and processes.
• Knowledge of security standards (authentication/authorization) & practices including OAuth, SAML, and SSO.
• Excellent problem-solving skills
• Strong communication skills to explain technical concepts to non-technical users.
• Familiarity with cloud computing platforms (e.g., AWS, Azure).
• Knowledge of Generative AI and Prompt Engineering.