Senior System Support Specialist

Job Description:

Responsibilities

• Manage and maintain Windows Server OS, including installation, configuration, hardening, and performance tuning.
• Configure, support, and troubleshoot Windows Server Failover Clusters (WSFC) or similar cluster technologies for high availability.
• Maintain and troubleshoot Active Directory, DNS, and Group Policy services.
• Implement security patches, backups, and OS level recovery strategies.
• Lead incident troubleshooting for Windows clusters, OS issues, and Azure network or resource outages.
• Perform root cause analysis and implement corrective and preventive actions.
• Mentor junior engineers and guide them in troubleshooting and operational tasks.
• Maintain system documentation, knowledge articles, and operational SOPs.
• Contribute to automation initiatives using PowerShell, CLI, or Azure automation tools.

Qualification & Experience

• Bachelor’s degree in computer science, IT, Electronics/Computer Engineering, or related field.
• 2–3 years of hands-on experience supporting Azure and Windows server environments.
• Experience in system administration, troubleshooting, patching, and performance tuning.
• Strong understanding of Windows Server, Active Directory, DNS, DHCP, and Group Policy.
• Practical experience with Azure services such as Azure VMs, Storage, Azure Monitor.
• Ability to script using PowerShell for automation and configuration tasks.
• Familiarity with cloud security, backup strategies, and cost management principles.
• Knowledge of virtualization and monitoring tools is beneficial.