Sr. Technical Support Engineer

Job Description:

Responsibilities

• Technical Leadership:
• Provide mentorship and guidance to teammates through coaching.
• Lead technical operations in mission-critical hosting infrastructure environments.
• Server Management:
• Manage, configure, and maintain both physical and virtualized servers (Linux and Windows).
• Install, configure, and manage operating systems and essential services.
• Cloud and Virtualization Expertise:
• Work with cloud platforms like AWS and Azure and virtualization tools such as XEN and Hyper-V.
• Network and Tools Management:
• Handle tools like cPanel/WHM, Plesk, routers, and switches.
• Ensure smooth operations of DNS, email servers, Apache, MySQL, IIS, and MSSQL.
• Protocol and Communication Management:
• Expertise in protocols such as SMTP, IMAP, POP3, HTTP, DNS, FTP, and SSH.
• Problem Analysis and Resolution:
• Analyze and resolve technical issues promptly.
• Audit support tickets and ensure timely issue resolution.
• Scripting and Automation:
• Familiarity with scripting languages to automate and streamline processes.
• Collaboration and Communication:
• Communicate effectively with team members and clients to resolve issues.
• Maintain strong analytical skills to troubleshoot and solve technical challenges.
• People Management:
• Foster collaboration and manage team performance to ensure high-quality service delivery.

Qualification & Experience

• 1-2 years of experience in a hosting environment.
• Expertise in cPanel/WHM, Plesk, and server environments (Linux and Windows).
• Proficiency in cloud platforms like AWS, Azure, and virtualization tools.
• Strong understanding of networking fundamentals, DNS, and protocols.
• Excellent problem-solving, communication, and leadership skills.