Servicenow

Job Description:

Responsibilities

• Design, develop, and customize ServiceNow applications and modules
• Configure and maintain ServiceNow ITSM modules (Incident, Problem, Change, Request, CMDB)
• Develop client scripts, business rules, UI policies, UI actions, and Script Includes
• Create and maintain workflows, Flow Designer, and Service Catalog items
• Develop integrations using REST/SOAP APIs, MID Server, and web services
• Perform platform upgrades, patching, and system maintenance
• Troubleshoot issues and optimize platform performance
• Collaborate with stakeholders to gather requirements and translate them into technical solutions
• Ensure ServiceNow best practices, governance, and security standards are followed
• Provide documentation and technical support when required