ServiceNow Engineering Manager

Job Description:

Responsibilities

• Lead, Mentor and manage the tech Leads and Developer to design ServiceNow solutions across different Application and Modules of Customer Service application.
• Drive Project management and Agile practices using sprint planning based on scope and deliverables.
• Establish performance goals, conduct regular reviews, and foster a culture of accountability and continuous improvement.
• Ensure platform stability, scalability, and maintainability by enforcing coding standards, testing practices, and release management processes.
• Manage and oversee integrations with SAP, Salesforce, and other enterprise platforms. Must have experience in GenAI, NowAssist and other ServiceNow AI related components.
• Define the Architecture, standards, policies, framework and best practices for automation in line with Enterprise Architecture, Infrastructure and Security policies, whilst supporting wider consumption of the platform to drive process automation.
• Responsible for HLD, LLDs and Translate complex business requirements into scalable, maintainable, and upgrade-friendly ServiceNow solutions.
• Collaborate with product owners, business stakeholders, and technical teams to ensure alignment with enterprise goals.
• Provide technical leadership and mentorship to developers and administrators.

Qualification & Experience

• Bachelor’s or Master’s degree in Computer Science, Information Systems, or related field.
• 12 + years of IT experience, with at least 8+ years in ServiceNow architecture and Integration.
• Strong experience in designing and hands-on writing optimized Code on JavaScript, Glide API’s, AngularJS, XML’s, Virtual Agentic AI, Predictive Intelligence, Workspace, Process Automation playbooks