Support Intern

Job Description:

Responsibilities

• Provide L1/L2 support for applications and infrastructure in a Unix/Linux environment.
• Monitor systems and services using AWS CloudWatch and other monitoring tools like Grafana etc.
• Assist in troubleshooting issues related to AWS services such as EC2, S3, EKS, and VPC.
• Support Kubernetes-based deployments and help with pod, node, and cluster-level troubleshooting.
• Participate in CI/CD pipeline support using Jenkins and Git.
• Assist in incident, problem, and change management activities as per ITIL processes.
• Support ETL jobs and handle basic database-related issues.
• Document issues, resolutions, and operational procedures clearly.
• Collaborate with cross-functional teams to ensure timely resolution of incidents.

Qualification & Experience

• Basic to intermediate knowledge of Unix/Linux commands and shell scripting.
• Understanding of AWS Cloud and core services (CloudWatch, EC2, S3, EKS, VPC).
• Hands-on knowledge of Kubernetes concepts and troubleshooting.
• Solid understanding of Git, Jenkins, CI/CD pipelines, and DevOps practices.
• Working knowledge of ETL processes and databases such as:
• PostgreSQL
• MongoDB
• Ab Initio (good to have)
• Understanding of ITIL processes, especially:
• Incident Management
• Problem Management
• Willingness to work 24/7 rotational shifts, including weekends.
• Good to Have
• AWS Certification (Cloud Practitioner / Associate level or higher)
• Soft Skills
• Excellent written and verbal communication skills.
• Strong problem-solving and analytical abilities.
• Eagerness to learn and adapt in a fast-paced support environment.
• Team player with a proactive attitude.