System Administrator

Job Description:

Responsibilities

• Coordinate and support Atlassian Cloud and Data Center instances, including user management, permissions, workflows, schemes, and project configurations for Jira Software, Confluence, JSM, and Jira Align.
• Manage and administer Atlassian Cloud organization, sites, and centralized user management (Atlassian Admin Hub / Vortex).
• Install, configure, and manage marketplace apps and integrations across Cloud.
• Implement and maintain automation rules using Jira Automation.
• Configure and maintain integrations with other Atlassian products and third-party applications.
• Customize Jira projects, workflows, screens, fields, and other configurations to meet evolving business requirements.
• Optimize Confluence Cloud spaces, templates, and macros to enhance user experience and content governance.
• Develop and maintain custom scripts and automation reports as required.
• Provide technical support for Jira, Confluence, and Jira Align users—troubleshooting issues and resolving them promptly.
• Good knowledge on implementing Forge and Atlassian Rovo agent troubleshooting.
• Perform system audits, backups, and upgrades while ensuring compliance with change management processes.
• Working knowledge of Atlassian APIs and Python for data extractions and modifications.
• Build and maintain comprehensive documentation covering Atlassian Cloud configurations, processes, and best practices.
• Conduct user training sessions to promote standard methodologies and the adoption of Atlassian Cloud features.
• Collaborate with IT, development, and project management teams to gather requirements and implement solutions.

Qualification & Experience

• Bachelor’s degree in Computer Science, Information Technology, or a related field.
• Proven experience administering and configuring Atlassian Cloud and Data Center tools (Jira, Confluence, JSM, Jira Align).
• Solid understanding of Atlassian Cloud administration, user provisioning (Atlassian Access/Okta), and site management.
• Working knowledge of Linux systems and basic server administration.
• Atlassian certifications (e.g., ACP-100 Jira Administrator, ACP-120 Jira Cloud Administrator, ACP-200 Confluence Administrator) are a strong plus.