Senior Systems Management Analyst

Job Description:

Responsibilities

• Support software provisioning operations, including application and security patch deployments across the enterprise
• Monitor and troubleshoot production software deployment issues, identifying root causes and recommending solutions
• Analyze deployment failures, environmental issues, and tooling behavior to ensure successful job completion
• Monitor ongoing deployment activity, proactively investigating, alerting, and advising on risks or failures
• Collect, analyze, and report systems management KPIs and operational metrics
• Develop, update, and maintain operational and procedural documentation
• Contribute to operational roadmap initiatives and continuous improvement efforts
• Collaborate with team members and stakeholders to support end user computing environments

Qualification & Experience

• Undergraduate degree or equivalent experience
• 3+ years of experience in workstation software and security patch management, deployment, troubleshooting, and systems analysis
• 3+ years of experience with systems management tools such as MECM and/or Altiris
• 3+ years of experience monitoring, gathering, and reporting operational KPIs/metrics