Technical Consultant

Job Description:

Responsibilities

• Good organizational, communication, interpersonal, and time-management skills with the ability to multi-task and prioritize.
• Familiar of US Healthcare workflow, healthcare related applications, HIT terminology, patient care environments.
• Able to troubleshoot and resolve technical issues
• Ability to communicate with diverse audiences
• Familiar with mid-high level technical concepts
• Exposure on interaction with international clients (USA).
• Hands on experience on application/ product support.
• Basic understanding of troubleshooting / analytical skills
• Awareness of ITIL concepts like Incident Management, Problem Management, Change Management, Knowledge Management, etc.
• Experience with SQL queries, MS SQL Server, T-SQL etc.