Technical Consultant

Job Description:

Responsibilities

• Manage and resolve technical support cases for the TouchWorks EHR application using ServiceNow
• Troubleshoot application, database, integration, and performance-related issues
• Support EHR workflows, configurations, and healthcare-specific functionalities
• Investigate SQL, SSL certificates, and connectivity-related issues
• Collaborate with development and infrastructure teams to resolve complex problems
• Maintain accurate case documentation and contribute to knowledge base articles including Confluence
• Communicate effectively with clients and provide timely issue updates while meeting SLA expectations

Qualification & Experience

• Bachelor’s degree in computer science, Information Technology, or a related field (or equivalent professional experience).
• 2–5 years of experience in technical or application support roles
• 2+ years of experience supporting EHR or healthcare IT applications
• Experience with ServiceNow or similar ticketing platforms
• Strong troubleshooting and analytical skills
• Working knowledge of SQL and database level troubleshooting
• Understanding of healthcare IT standards such as HL7 and HIPAA
• Excellent communication and customer service skills