Technical Support Technician III

Job Description:

 Responsibilities

• Troubleshoot and resolve customer issues using SQL and analytical skills
• Investigate data, identify root causes, and validate system behavior
• Manage customer communication via calls, email, and case tracking tools
• Provide clear updates, action plans, and timelines to customers
• Replicate issues using internal tools and environments
• Collaborate with Engineering on product defects and escalations
• Maintain accurate case documentation and follow SLAs
• Contribute to knowledge base and team readiness