SEA Operations Support

Job Description:

Responsibilities

• The Operations Support Specialist supports Global Technical Support SEA team, work with onshore and offshore teams across various functions, such as Total Customer Experience, business data analysis, Process & Tools support, program/project management, etc.
• Business Analytics
• Project Management/Implementation
• Generates, maintains and distributes reports, scorecards, KPIs, etc. in different formats e.g.
• Provides analysis of operations’ trends and generates advanced root cause analysis in case of performance not meeting the targets
• Supports quality improvement projects aiming at improving operational excellence and cost efficiency
• Gives recommendations based on analysed data on how to progress, optimize or evolve internal business processes
• Manages quality and operational performance data used to monitor results and drives programs to improve performance

Experience

• First Level University degree. 5+ years in project management roles or in like roles/businesses.