TechOps Engineer

Job Description:

Responsibilities

• Monitor and troubleshoot the organization's systems, networks, and applications to ensure optimal performance and availability.
• Proactively identify and resolve technical issues, incidents, and outages to minimize downtime and ensure a seamless user experience.
• Perform system administration tasks, including server configuration, maintenance, and upgrades.
• Conduct software and asset inventory audits and take appropriate actions to protect the organization's infrastructure and data.
• Develop the documentation, including system configurations, processes, and procedures.
• Collaborate with external vendors and service providers to troubleshoot and resolve technical issues.
• Evaluate and recommend new technologies, tools, and processes to improve system performance, scalability, and reliability.

Experience

• 3 to 5 years of proven experience as an IT Engineer
• Excellent problem-solving and troubleshooting skills;
• Strong communication and collaboration skills.
• Working experience in ticketing systems (Jira); networking systems like firewalls, switches, and servers (Squid/PXE); SaaS applications (Google Workspace, Jumpcloud, Cloudflare, etc.)
• Proficiency in Windows, Linux environments, and scripting
• Strong knowledge of systems administration, networking, and IT infrastructure
• Comfortable working in shifts on a rotational basis to provide 24/7 support
• Experience with cloud platforms (e.g., AWS, GCP) is a plus.
• Experience in handling CCTV and Biometrics is a plus.