TechOps Manager

Job Description:

Responsibilities

• Managing a wide variety of TechOps systems and infrastructure, including PXE servers, proxies, OS deployment, CCTV systems, and physical access control.
• Hands-on triage and technical support for Windows, Linux, and macOS devices.
• Implementing, managing, and supporting network infrastructure, including UniFi routers, switches, access points, and firewalls.
• Monitor and troubleshoot the organization's systems, networks, and applications to ensure optimal performance and availability.
• Proactively identify and resolve technical issues, incidents, and outages to minimize downtime and ensure a seamless user experience.
• Perform system administration tasks, including server configuration, maintenance, and upgrades.
• Conduct IT security audits and implement appropriate measures to protect the organization's infrastructure and data.
• Develop the documentation, including system configurations, processes, and procedures.
• Evaluate and recommend new technologies, tools, and processes to improve system performance, scalability, and reliability.
• Provide technical expertise, mentoring, and overseeing of assigned work for TechOps team members.
• Use team resources to accomplish higher-level objectives assigned by TechOps management.
• Collaborate with external vendors and service providers to troubleshoot and resolve technical issues.

Experience

• Proven experience of 15+ years as an IT Engineer in a managerial position or similar role.
• Minimum team management experience of 5 years.
• Experience in Mac OS, Windows, and Linux operating systems (imaging, patch management, troubleshooting, etc.)
• Experience in Mobile Device Management tools (Jumpcloud is a plus),
• Experience in the Administration and management of Jira, Google Workspace, Slack, and other commonly used Enterprise SaaS applications.