ResponsibilitiesImprove reliability, quality, and delivery of our suite of software solutions. Partner with development teams to improve services through rigorous testing and release procedures. Interface with business teams and drive all SCM activities across LSG. Responsible for software configuration management across portfolio. Responsible to keep development pipeline operational and traceable following security best practices and adopting to corporate security guidelines Create sustainable systems and services through automation. Responsible for creating installations and packages using InstallShield, Install Anywhere, WIX, Ezypack, etc for Life Sciences Group software products.Qualification & ExperienceBachelor's in engineering/Computer Science or master's degree or equivalent with 6+ years of Experience.

ResponsibilitiesAct as the first point of contact for phone calls, chats, and Self-Service Tickets from internal associates regarding IT & Facilities related issues and queries. Log all phone calls, and chats, in our Ticketing tool, updating with relevant information, and escalating as necessary within SLAs and to Gartner standards. Maintain accurate up-to-date status on all tickets with proper follow-up data and documentation. Ensure that all associates have been properly communicated before closing a ticket request. Provide first-line troubleshooting and resolutions upon initial contact, using our internal knowledgebase & various tools, and ensure we keep our First contact resolution high as possible. Assist associates with installation, configuration, and ongoing usability of system hardware and Software. Assist with mobile device issues (Apple, Android, Windows Phone – any others) Perform basic hardware troubleshooting remotely. Develop and maintain a technical documentation knowledge base for desktop hardware and software applications and contribute to keeping the existing Knowledge base up to date. Meet or exceed all Helpdesk metrics and process requirements - Ticket management protocols, time tracking, communication requirements, etc. Treat all customers with courtesy and professionalism. Liaise with IT colleagues, Tier 2 and Tier 2 IT teams, other Business units, and with your peers and Shift Managers whenever needed to ensure you do the right thing always. Responsible for providing phone and chat-based technical support for all Gartner applications and systems by identifying the issue(s), determining, and executing appropriate resolution or escalation, and communicating that resolution or escalation to the associate. Collaborate with Next level teams on urgent issues, Warm Handoffs, and explore opportunities for process enhancements. Actively work on open lines of communication between you and Gartner Associates, peers in Technical Support, and others in IT. Qualification & ExperienceDegree in Bachelor of Science/ Technology. Good communication skills, able to clearly and correctly express complex technical concepts in English, both verbally and in writing to support a Global organization Good understanding on Active directory and PowerShell Working Experience with macOS and iOS to support apple products. Working Knowledge of Microsoft Intune Admin Support Working Knowledge of Exchange Admin – Intra ID Working knowledge of Service Management Ticketing Tools like ServiceNow Working Knowledge of Contact Center and Chat Support Strong understanding of Windows Operating Systems Strong Understanding of Network concepts and troubleshooting Strong understanding of VPN Technologies Capable of working 24 X 7 X 365 in a rotational shift environment Amazing problem-solving skills Ability to occasionally adjust work schedule to meet business needs. Ability to maintain Accurate technical knowledgebase, documentation, policies, and processes to a high level.

Responsibilities• Engage with business stakeholders to understand goals, data sources, and analytic use cases; translate into a holistic Databricks-based solution. • Design scalable data lakehouse architectures on Databricks (Delta Lake, Databricks SQL, Unity Catalog, Delta Live Tables) that support data ingestion, cleansing, modeling, governance, security, and analytics.• Lead technical architecture decisions and produce high-quality artifacts (reference architectures, solution blueprints, data models, data governance models, and integration plans).• Architect data pipelines end-to-end (ingestion, transformation, storage, cataloging) with best practices for reliability, observability, and cost optimization.• Enable data science and ML workflows on Databricks (MLflow, feature store, notebooks, Automated ML) and design end-to-end MLOps strategies.• Ensure data governance, security, and compliance (IAM, encryption, Unity Catalog, data masking, lineage, access controls).• Collaborate closely with data engineers, data scientists, software engineers, and DevOps to deliver production-ready solutions; implement CI/CD for data and ML pipelines.• Lead customer-facing activities: workshops, solution demos, proofs of concept, and responses to RFPs/RFIs; provide strategic guidance on platform adoption and ROI.• Mentor and coach junior architects and engineers; develop training materials and run knowledge-sharing sessions.• Monitor performance, optimize SQL and Spark workloads, manage cluster configurations, and drive cost/performance improvements.Qualification & Experience   • 8+ years of experience in solutions/enterprise architecture or senior data engineering roles; 3+ years of hands-on experience with the Databricks platform and Spark-based architectures.• Deep expertise in Databricks components: Delta Lake, Unity Catalog, Databricks SQL, Delta Live Tables, notebooks, and orchestration patterns.• Strong cloud experience (AWS, Azure, or GCP) with data storage and compute services (e.g., S3/Blob, ADLS, GCS, Redshift, BigQuery, Synapse, EMR/Databricks on cloud).• Proficiency in data integration and orchestration tools (e.g., Apache Airflow, dbt, Kafka, Spark Structured Streaming).• Advanced SQL and programming skills (Python or Scala); ability to prototype and review data pipelines, models, and analytics solutions.• Excellent communication and stakeholder management skills; ability to present complex technical concepts to both technical and non-technical audiences.• Experience delivering large-scale data lakehouse migrations/transformations, performance tuning, and cost optimization.• Databricks certification(s) or equivalent demonstrable expertise; willingness to obtain relevant certifications if not already held.• Experience with ML and MLOps on Databricks (MLflow, feature stores, model registry, CI/CD for ML).• Domain expertise in industries such as financial services, healthcare, retail, or telecommunications.• Familiarity with data governance, privacy regulations, and security frameworks (e.g., GDPR, HIPAA, SOC 2).• Familiarity with real-time data processing and streaming architectures.• Prior experience in pre-sales or solutioning for customers, including building compelling ROI stories and technical demos.

ResponsibilitiesAutomation & Tooling Develop CLI tools, scripts, and utilitiesto automate repetitive workflows across the data platform, including: Pipeline execution Governance and metadata synchronization Environment setup Test harness creation Automate Databricks workflows, job deployments, environment provisioning, and MLOps operations using: Databricks APIs Terraform Databricks SDK Data & ML Workflow Testing Design and implement: Integration tests End?to?end pipeline tests Validation frameworks for Databricks ETL/ELT pipelines and ML inference workflows Improve reliability, observability, and overall engineering productivity across the data & ML team. Internal Tools & Dashboards Build quick internal applications using React, Streamlit, or similar frameworks to: Visualize data flows Provide model inference demos Enable operational or configuration controls Develop internal productivity and monitoring dashboards Engineering Practices Apply best practices around: Spec?driven development Coding agents and automation patterns CI/CD workflows for data/ML systems Nice-to-Have Skills Experience creating dashboards and visualizations using Databricks AI/BI or any modern BI tool (Power BI, Tableau, Looker, etc.)

ResponsibilitiesSupport during USA hours and flexibility to be available during non-business hours for any outage support Work with OEM to handle issues and support Install, configure, and maintain Windows Server Manage VM provisioning, templates, snapshots, cloning, and resource optimization Perform cluster operations including vMotion, DRS, HA, datastore management Deploy, configure, and manage Azure VMs, VNets, NSGs, storage, load balancers Write PowerShell scripts for automation and administration tasks Ensure security, patching, backup, and DR readiness Manage Active Directory, DNS, DHCP, GPO, WSUS, File/Print Servers Troubleshoot OS level issues, performance bottlenecks, and security configurations Manage Azure AD, Azure Backup, Azure Site Recovery (ASR), and monitoring tools Implement hybrid solutions (Azure Arc, Azure AD Connect) Ensure cloud security and compliance following best practices Manage connectivity between on premises and Azure environments Work with monitoring systems (Azure Monitor, SCOM, Nagios, etc.) Provide L2/L3 support for escalated incidents and problem resolution Perform root-cause analysis and implement preventive measures Implement identity and access management practices Apply security baselines for servers (CIS/NIST preferred) Work with MFA, conditional access, encryption policies Qualification & Experience   Strong hands-on experience in Windows Server and Active Directory Proficiency with VMware vSphere/ESXi/vCenter Solid knowledge of Microsoft Azure IaaS PowerShell scripting Understanding of backup, DR, and clustering solutions Excellent troubleshooting and communication skills Experience with SAN/NAS Backup tools (Veeam/Commvault/etc.) Good understanding of TCP/IP, VPN, firewalls, subnets, routing Preferred Certifications Azure certifications (AZ 104, AZ 303/305) VMware certifications (VCP) Experience with storage systems (SAN/NAS) Education BE/BTech or equivalent technical degree

Qualification & Experience   Bachelor’s degree in Computer Science, Information Technology, or a related field (or equivalent experience). understanding of REST APIs troubleshooting API-related issues. Proficiency in scripting languages (e.g., Python, JavaScript, Bash) for automating tasks and processes. Knowledge of security standards (authentication/authorization) & practices including OAuth, SAML, and SSO. Excellent problem-solving skills Strong communication skills to explain technical concepts to non-technical users. Familiarity with cloud computing platforms (e.g., AWS, Azure). Knowledge of Generative AI and Prompt Engineering.

ResponsibilitiesDesign, develop, and maintain automated test scripts for web, chatbot AI applications and Rest endpoints using AI Tools Work with developers to identify and resolve defects Contribute to continuous integration/continuous deployment (CI/CD) testing efforts Assist in developing testing frameworks and tools as needed Analyze test results, report bugs, and provide clear documentation Learn and apply testing methodologies, tools, and techniques Collaborate with cross-functional teams in Agile/Scrum environments Adopt AI tools to increase the velocity on automation test cases Qualification & Experience   Currently pursuing a Bachelor's or Master’s degree in Computer Science, Software Engineering, or related AI/ML field Familiarity with at least one programming language such as Java, Python, C#, or JavaScript Knowledge for front-end development [CSS, HTML, Node ect] Fair knowledge on database querying and analyzing the logs to root cause the issues Understanding on Gen AI concepts Understanding of software testing principles (unit, integration, functional, regression testing) Strong problem-solving and analytical skills Excellent communication and teamwork abilities Nice to Have Experience with version control systems (e.g., Git) Familiarity with CI/CD tools like Jenkins, GitHub Actions etc Exposure to test automation frameworks like Selenium, Cypress, JUnit, TestNG, or similar Knowledge of REST APIs and tools such as Postman Understanding of Agile methodologies

Responsibilities•??Implementation of features and/or bug-fixing and delivering solutions adhering to coding and quality guidelines •??Identification and implementation of (unit/integration) tests to ensure solution addresses customer requirements and does not cause impact to installed base •??Performing code review, providing documentation (requirement/design/test specification) inputs, and ensuring delivery conforms to organization and project quality processes •??Ensuring integration and submission of solution into software configuration management system, within committed delivery timelines •??Active contribution in the risk analysis of the product •??Must be able to independent trouble shoot and solve complex problems •??Must be able to learn & try out new technologies, deliver quick working prototypesQualification & Experience   •??BE / B.Tech / MCA / ME / M.Tech •??Experience : 4-7 years of experience in design and development •??Knowledge and Experience : •??Strong hold on C# - Design principles & patterns, SOLID principles, very strong OOPs concepts, solid hands-on programming experience, good know how on WPF •??Good knowledge of writing Testing automation. •??Inter-process communication, multi-threading, data-structures, Unit-testing frameworks, Agile processes •??Ability to work as an individual contributor •??Flair to learn new technologies and thrive in an agile environment •??Conversant with typical software development processes / methodologies and exposure in working with multi-site global teams. •??Good verbal and written communication skills •??Strong Analytical and Problem Solving Skill •??Knowledge in Static code Analysis and Unit Testing. Exposure to GIT, TFS, FxCop, and NUnit is preferred.

Responsibilities• Assisting in the design, development, testing, and debugging of software components • Writing clean, well-structured, and maintainable code under guidance • Supporting verification, validation, and documentation of features and fixes • Helping analyze defects, logs, and system behavior to identify root causes • Learning and using development tools, version control, and build systems effectively • Participating in code reviews and technical discussions • Following software quality, security, and compliance processes • Collaborating with team members to meet project and delivery milestones • Working from the office five days a week to enable close collaboration, faster learning, and hands-on support Qualification & Experience   • Pursuing or recently completed a degree in Computer Science, Engineering, or a related field • Basic knowledge of at least one programming language (e.g., C#, C++, Java, Python) • Understanding of software development fundamentals and lifecycle • Familiarity with Windows or other development environments • Willingness to learn, take feedback, and improve continuously • Good communication and teamwork skills

Responsibilities Coordinate and support Atlassian Cloud and Data Center instances, including user management, permissions, workflows, schemes, and project configurations for Jira Software, Confluence, JSM, and Jira Align. Manage and administer Atlassian Cloud organization, sites, and centralized user management (Atlassian Admin Hub / Vortex). Install, configure, and manage marketplace apps and integrations across Cloud. Implement and maintain automation rules using Jira Automation. Configure and maintain integrations with other Atlassian products and third-party applications. Customize Jira projects, workflows, screens, fields, and other configurations to meet evolving business requirements. Optimize Confluence Cloud spaces, templates, and macros to enhance user experience and content governance. Develop and maintain custom scripts and automation reports as required. Provide technical support for Jira, Confluence, and Jira Align users—troubleshooting issues and resolving them promptly. Good knowledge on implementing Forge and Atlassian Rovo agent troubleshooting. Perform system audits, backups, and upgrades while ensuring compliance with change management processes. Working knowledge of Atlassian APIs and Python for data extractions and modifications. Build and maintain comprehensive documentation covering Atlassian Cloud configurations, processes, and best practices. Conduct user training sessions to promote standard methodologies and the adoption of Atlassian Cloud features. Collaborate with IT, development, and project management teams to gather requirements and implement solutions.Qualification & ExperienceBachelor’s degree in Computer Science, Information Technology, or a related field. Proven experience administering and configuring Atlassian Cloud and Data Center tools (Jira, Confluence, JSM, Jira Align). Solid understanding of Atlassian Cloud administration, user provisioning (Atlassian Access/Okta), and site management. Working knowledge of Linux systems and basic server administration. Atlassian certifications (e.g., ACP-100 Jira Administrator, ACP-120 Jira Cloud Administrator, ACP-200 Confluence Administrator) are a strong plus.