ResponsibilitiesLead and coordinate incident resolution for Telecom infrastructure. Act as Subject Matter Expert (SME) for LAN, WAN (SDWAN, MPLS) & WLAN. Provide interim and permanent solutions for business-critical incidents. Analyze incident trends and network capacity for proactive planning. Participate in change management processes. Monitor and resolve infrastructure events impacting service quality. Mentor and guide junior engineers. Demonstrate ownership and accountability in all assigned tasks. Responsible for documentation and updating internal processes within the team.Qualification & ExpeirenceDegree in Computer Science, Information Systems, or equivalent experience. 10 years of hands-on experience in Telecoms or Network Operations. Strong analytical and troubleshooting skills. Fluent in English (spoken and written). CCNP Network Certification.

Responsibilities Expected to perform independently and become an SME. Engage in end-to-end AI-enabled project delivery: requirement gathering, implementation, testing, and business adoption. Work with real-time AI platforms, integrating AI insights into enterprise decision-making workflows Should have influencing and advisory skills Engage with multiple teams and contribute on key decisions Expected to provide solutions to problems that apply across multiple teams Discussions to gather requirements and feedback from stakeholders

Responsibilities  Expected to perform independently and become an SME.  Required active participation/contribution in team discussions.  Contribute in providing solutions to work related problems.  Collaborate with cross-functional teams to understand system requirements and troubleshoot complex issues.  Document findings and solutions clearly to support knowledge sharing and future reference.  Assist in the continuous improvement of support processes and tools to enhance service delivery.  Provide guidance and support to junior team members to foster their professional growth.

Responsibilities Design, develop, and customize ServiceNow applications and modules Configure and maintain ServiceNow ITSM modules (Incident, Problem, Change, Request, CMDB) Develop client scripts, business rules, UI policies, UI actions, and Script Includes Create and maintain workflows, Flow Designer, and Service Catalog items Develop integrations using REST/SOAP APIs, MID Server, and web services Perform platform upgrades, patching, and system maintenance Troubleshoot issues and optimize platform performance Collaborate with stakeholders to gather requirements and translate them into technical solutions Ensure ServiceNow best practices, governance, and security standards are followed Provide documentation and technical support when required

ResponsibilitiesProvide Tier 3 (T3) application and integration support for high?impact, complex, and priority incidents across regulated and non?regulated applications in both production/non-production environments. Perform root cause analysis support for high priority incidents by collecting evidence, identifying patterns, documenting technical findings, and contributing to corrective and preventive actions. Act as escalation point for Tier 2 and ensure urgent and high?impact issues are taken up immediately with clear ownership and timely mitigation. Monitor and manage script?related and complex technical tickets on a defined cadence and ensure progress is tracked until closure. Drive investigation for critical issues and deliverables, integration failures, and issues impacting multiple users or sponsor deliverables. Ensure high?priority “hypercare” items are tracked with investigation details, updates, and next actions documented consistently for visibility and faster resolution. Maintain strong end?user communication for high?impact tickets including status updates, workarounds, and next steps while coordinating with support leads and stakeholders. Actively monitor ticket queues and ensure proper triage, prioritization, assignment, and workload distribution across the shift team to avoid delays and stale tickets. Acknowledge and manage escalation emails and ensure the email loop is closed with clear resolution confirmation and documented evidence. Open and lead bridge calls immediately for major incidents and coordinate real?time troubleshooting with SMEs, engineering, and dependent teams. Participate in ongoing bridges and internal triage calls and ensure all required applications, dashboards, and documentation are readily available for effective incident resolution. Coordinate with engineering, DBA, cloud/infra, and vendor teams to drive root cause isolation, corrective actions, and permanent fixes for recurring and systemic issues. Perform deep technical troubleshooting using logs, application diagnostics, database checks, integration traces, and environment validation within authorized access boundaries. Provide technical direction and guidance to Tier 2 on troubleshooting approach, data to collect, and interim workarounds to reduce business disruption. Support problem management by contributing to RCA for critical incidents, documenting detailed technical findings, and ensuring corrective and preventive actions are defined and tracked. Own and execute production recovery procedures for complex failures where authorized, including resubmissions, reprocessing, controlled restarts, and validation checks for data integrity. Support change and release management by reviewing planned changes impacting production, assessing operational risk, supporting deployment windows, and leading post?release validation and hypercare. Ensure shift readiness by joining handover calls, reviewing prior shift communications, understanding open incidents, and continuing investigation without loss of context. Drive knowledge management by creating and updating SOPs, known error articles, and troubleshooting playbooks for complex issues and repeated patterns.Qualification & Expeirence Bachelor's degree in Computer Science or equivalent, or a minimum of 6-10 years of relevant experience in similar field.  Experience working on Product/Application support area with rotational shift experience  Ready to work in 24X7 shifts (Rotational Shifts including Night Shift and Weekends)  Excellent communication skills and the ability to engage and influence stakeholders at all levels.  Strong analytics and problem-solving Strong problem-solving skills.

ResponsibilitiesAssist in gathering, analyzing, and documenting business requirements. Support in preparing functional specifications and reports. Participate in cost estimation and project planning activities. Collaborate with cross-functional teams to ensure smooth project execution. Help in identifying process improvements and business opportunities.Qualification & Experience   Bachelor’s degree in Computer Science, IT, Electronics, or related field. Excellent written and verbal communication skills. Good knowledge of software processes like SDLC and STLC. Familiarity with different phases such as requirement analysis, design, development, testing, and deployment.Working knowledge of MS Excel and basics of SQL queries. Good analytical skills and ability to think out of the box.

ResponsibilitiesAssist in the installation, configuration, and maintenance of network devices (routers, switches, firewalls).Monitor network performance and ensure system availability and reliability. Troubleshoot network issues and provide timely resolutions. Support LAN/WAN/Wi-Fi network operations. Collaborate with IT teams to ensure smooth network functionality. Maintain network documentation and logs. Follow security protocols and ensure network safety.Qualification & Experience   Bachelor’s degree in Computer Science, IT, Electronics, or related field. Basic understanding of networking concepts (TCP/IP, DNS, DHCP, OSI Model). Knowledge of routers, switches, and firewalls. Familiarity with Windows/Linux operating systems. Good analytical and problem-solving skills. Strong communication and willingness to learn. Open to work in rotational shifts (if required).

ResponsibilitiesDeveloping simple and complex stored procedures, functions and views to meet enhancement requirements.Assist in database installation, configuration, and maintenance. Developing automation technologies to expedite the process of monitoring databases.Writing optimized complex SQL queries. Maintaining sound backup and recovery procedures. Performing database performance monitoring.Qualification & Experience   Bachelor’s degree in Computer Science, IT, Electronics, or related field. Basic understanding of databases, SQL, and relational concepts. Strong willingness to learn and build expertise in PostgreSQL. Interest in database performance, security, and optimization. Good analytical and problem-solving skills. Ability to work in a collaborative, fast-paced environment.

ResponsibilitiesSupport ongoing project activities and business deliverables Collaborate with cross-functional teams on development, support, and enhancement activities Participate in requirement gathering, analysis, testing, and documentation Assist in troubleshooting application and technical issues Develop and maintain reports, dashboards, and automation scripts, where applicable Learn and adapt to new technologies, tools, and processes in a dynamic work environment Qualification & Experience   Pursuing BE / B.Tech / MCA / M.Tech or any related technical degree Final-year students from BE / B.Tech / MCA programs with no active backlogs are eligible to apply. Strong analytical and problem-solving abilities Strong understanding of programming concepts, databases, or cloud technologies Good communication and teamwork skills Willingness to learn and work in a fast-paced environment Knowledge of any of the following will be an added advantage:Java / Python / SQL Automation Testing / QA Cybersecurity Fundamentals Data Engineering concepts Cloud Platforms (AWS / Azure / GCP) Linux / Shell Scripting Power BI / Excel / Reporting Tools Application Monitoring & Support concepts

ResponsibilitiesCollaborate with U.S.-based counterparts to define and monitor service SLOs, SLAs, and key performance indicators. Lead root cause analysis, blameless postmortems, and reliability improvements across environments. Review application code (primarily Java/Spring) to assist in identifying defects and systemic performance issues. Automate deployment pipelines, recovery workflows, and runbook processes to minimize manual intervention. Build and manage dashboards, alerts, and health checks using tools like Dynatrace, Azure Monitor, Prometheus, and Grafana. Contribute to architectural decisions with a lens on performance and operability. Guide and mentor offshore team members in incident response and production readiness. Participate in 24x7 support rotations aligned with EST coverage expectations.Qualification & Experience   8-10 years in SRE, DevOps, or platform engineering experience, ideally supporting U.S. enterprise systems. Strong hands-on experience with Java/Spring Boot applications, with the ability to assist in code-level troubleshooting. Must Have Skills: Cloud & Infrastructure Kubernetes (AKS ) — container orchestration and management Docker — containerization Terraform — Infrastructure as Code Ansible — configuration management and provisioning CI/CD & SCM Jenkins / ArgoCD — pipeline design and maintenance GitHub / BitBucket / Azure Repos — source code management Observability & Monitoring Dynatrace— APM and infrastructure monitoring Prometheus & Grafana — metrics and dashboards Splunk / Elasticsearch — log aggregation and analysis Reliability & Operations Incident management and on-call support Root cause analysis (RCA) and postmortem practices SLI / SLO / SLA definition and tracking Performance tuning and capacity planning Scripting Shell, Python, or PowerShell — automation and tooling Good to Have Skills: Service Mesh — Istio / Linkerd for traffic management and observability GitOps — ArgoCD Chaos Engineering — tools like Chaos Monkey, LitmusChaos DevSecOps — security scanning in pipelines ( Snyk, SonarQube) Distributed Tracing — Jaeger / OpenTelemetry Cloud Certifications — Azure associate or professional level ITSM Tools — PagerDuty, OpsGenie, ServiceNow for alert routing