ResponsibilitiesMust know performance optimization in WordPress Must know WordPress security and backups Must know Plugin and themes Customizations- Knowledge of custom theme and plugin development will be a plus

ResponsibilitiesWork in a fast-paced environment on multiple ongoing projects to design and develop scalable automation solutions. Participate in all phases of the software development cycle from inception, design, development, implementation through post-production support following agile methodology. Provide technical direction, lead the design and implementation of various business process automation initiatives. Adhere to IT Control Policies throughout the project life cycle and ensure delivery of automation solutions with high quality. Document detailed application specification and technical design. Contribute to continual improvement by suggesting enhancements to user interface, software architecture, supportability, or new technologies. Provide technical expertise and documentation as needed to support other team members.Qualification & Experience Education and/or Experience: Bachelor’s Degree from a Four (4) year College or University.

ResponsibilitiesServe as the primary contact for customer issues via ticketing systems, email,or phone. Troubleshoot and resolve technical issues, escalating when necessary. Analyze logs, reproduce issues, and perform root cause analysis. Collaborate with engineering and QA teams to resolve bugs and deploy fixes. Write SQL queries and perform API testing for data and integration support. Maintain documentation and mentor junior team members.Qualification & Experience Bachelor’s degree/BCA/BSC in computer science, Information Technology, or a related field. Candidates with 1–2 years of IT software support experience, or freshers with basic knowledge. Strong working knowledge of Windows and/or Linux operating systems. Basic scripting or programming skills (e.g., Python or similar). Hands-on experience with relational databases (e.g., MySQL) and writing SQL queries. Familiarity with REST APIs, JSON, and tools like Postman or equivalent.Solid understanding of issue tracking/ticketing systems such as Jira or ServiceNow. Familiarity with QLIK or similar business intelligence tools. Communication Excellent communication and interpersonal skills. Experience with ETL tools and processes.ITIL Foundation certification or equivalent.

Qualification & Experience Must be enrolled in a bachelor’s degree or graduate program. Preferred majors include Software Engineering, Computer Science or Data Science. Basic knowledge of the programming languages of either Java or .NET, Python, SQL and cloud services – such as Azure, AWS, HTML, CSS, JavaScript, React. Familiar with SDLC process (Agile methodology or iterative waterfall). Effective verbal/written communication and presentation skills. Excellent analytical and problem-solving skills. Effective multitasking, individual contributor, team player. Excellent time management and planning abilities, having strong attention

ResponsibilitiesOwn and contribute to end-to-end SDLC delivery of .NET / Angular applications. Translate business requirements into technical design and implementation plans. Lead development across .NET (C#, Web API), Angular, and SQL Server. Ensure code quality, standards, and best practices through reviews. Develop and maintain applications using ASP.NET, C#, JavaScript, Angular, HTML, CSS, Bootstrap, SQL Server . Apply design patterns and SOLID principles in application development. Drive component-level design decisions and guide team members. Handle team coordination, task allocation, and delivery tracking. Manage dependencies, risks, and technical challenges proactively. Work closely with Client / BA / PM for requirement clarification and delivery alignment. Provide technical solutions aligned with Microsoft best practices. Participate in production support, debugging, and issue resolution. Maintain technical documentation and knowledge sharing. Participate in quality processes, audits, and continuous improvement initiatives. Research and evaluate new tools, technologies, and frameworks. Contribute to training and mentoring of team members.Qualification & Experience 7+ years of hands-on experience in software design & development, database design, and system integration. At least 2–3 years of experience in a Technical Lead role. Strong hands-on experience with Microsoft technologies – .NET / ASP.NET / .NET Core . Minimum 2–3 years of experience in Angular.Extensive experience in Full SDLC (Software Development Life Cycle) Experience with Microsoft Azure services (App Services, Azure SQL, Storage, Key Vault). Hands-on experience with CI/CD tools (Azure DevOps, GitHub Actions or similar). Strong understanding of Git-based source control (branching strategies, pull requests). Knowledge of application security best practices and secure coding standards. Experience with authentication & authorization (JWT, OAuth, Identity frameworks) Strong experience in SQL Server (database design, stored procedures, performance tuning). Experience with Microsoft platform and solution stack (Web, APIs, enterprise applications). Good understanding of OOPS concepts, design patterns, and SOLID principles. Exposure to Quality Management Processes and best practices. Experience in MVC architecture, REST APIs, and Web Services. Experience in enterprise application development (support + enhancements). Exposure to .NET MAUI for cross-platform application development.Bachelor’s in computer science, IT, or related field.

ResponsibilitiesAssist in gathering, analyzing, and documenting business requirements. Support in preparing functional specifications and reports. Participate in cost estimation and project planning activities. Collaborate with cross-functional teams to ensure smooth project execution. Help in identifying process improvements and business opportunities.Qualification & Experience Bachelor’s degree in Computer Science, IT, Electronics, or related field. Basic understanding of software testing concepts and SDLC/STLC. Strong willingness to learn and grow in QA domain. Good analytical thinking and attention to detail. Effective communication and documentation skills.

ResponsibilitiesAssist in the design and implementation of software modules, following coding standards and best practices.Ensure code quality, performance, and scalability of the application. Perform unit testing and debugging of software components to identify and resolve issues. Document software design, implementation, and maintenance processes. Stay updated with industry trends and emerging technologies, making recommendations for software enhancements and improvements.Qualification & Experience Any graduate or post graduate. Strong knowledge of core Java programming language and object-oriented design principles. Familiarity with Java frameworks and libraries, such as Spring, Hibernate, and JavaFX. Understanding of software development lifecycle (SDLC) and Agile Methodologies. Excellent problem-solving and analytical skills, with attention to detail. Familiarity with Angular or Flutter will be considered an added advantage. Willing to commit to a 2-year service agreement, work UK shift, and relocate to Noida.

Responsibilities Oversee end-to-end digital service operations across customer and agent journeys, partnering with Product, Technology, and Architecture teams to ensure smooth delivery of features, fixes, and enhancements  Define and monitor KPIs such as experience scores, CSAT, FCR, and system uptime to track digital performance across various digital channels  Drive real-time customer and agent experience tracking, identify friction points, and lead UX improvement initiatives backed by data analysis and user feedback  Manage critical defects and high-priority escalations by coordinating with stakeholder teams to ensure rapid and accurate resolution  Build and maintain real-time dashboards to surface trends, generate insights, and inform leadership decisions; leverage tools such as Qualtrics, Mixpanel, and Fullstory etc  Use customer and partner research to strengthen analytical capabilities, identify market trends, and recommend customer experience enhancements  Partner with data science, analytics, and engineering teams to embed AI-driven insights into digital operations, enabling proactive issue detection and resolution  Apply AI-based predictive models to forecast demand, detect patterns, and inform operational and resource planning Identify and scope opportunities to utilize AI, machine learning, and automation to optimize digital experience operations and agent support processes  Collaborate with product owners to build AI?informed business cases, including ROI modeling for predictive experiences, intelligent routing, and automated troubleshooting  Manage AI?enabled dashboards and monitoring systems that surface real?time anomalies, experience dips, and emerging performance trends  Partner with CX, analytics, and engineering teams to run A/B tests leveraging AI?generated variants, measuring uplift and customer impact  Translate customer and agent insights using AI?powered analytics (e.g., text/sentiment analysis, pattern detection) into actionable recommendations for journey improvements  Apply GenAI capabilities to improve team operations, e.g., automated insights summaries, triaging, root cause analysis drafting, and workflow documentationQualification & Experience Overall experience >8 years, 5+ years' experience required with extensive relevant customer understanding/user research/consulting experience, packaging and delivering insights to influence change. 6+ years of combined experience required in analytics, performance reporting, and/or process improvement  Advanced project and process management experience. Agile preferred  Bachelor's degree preferred in Technology, Mathematics, Statistics, Business, or related field  Master's degree preferred in Management, Analytics, Artificial Intelligence  Experience working with AI/ML?driven platforms or analytics tools (e.g., customer behavioral modeling, NLP pipelines, predictive analytics)  Background or coursework in AI, machine learning, data science, or human?centered AI preferred  Demonstrated ability to translate technical AI concepts into business language for non?technical stakeholders  Availability to work in PST time zone

ResponsibilitiesDevelopment experience in configuring ServiceNow ITSM modules.  Experience in implementing E-Bonding/Service Bridge between ServiceNow instances.  Experience in integrating third party systems with ServiceNow.  Experience in developing ServiceNow scoped applications.  Experience in developing Service catalogs, workflows, Catalog scripts, macros etc.  Experience in ServiceNow Scripting like Scripted Rest APIs, Business rules, client scripts etc.  Experience in using ServiceNow REST API, ACLs, data policy, notifications, email scripts etc.  Experience in Data load, transform creation and reporting capabilities.

ResponsibilitiesParticipate in code reviews, providing constructive feedback to peers and learning from others. Proven experience in full-stack web development with expertise in Java (Spring Boot, JPA/Hibernate) and Angular (or similar frontend frameworks like React, Vue). Strong understanding of object-oriented programming (OOP) principles and software design patterns. Experience with building and consuming RESTful APIs. Familiarity with version control systems such as Git and CI/CD practices. Solid experience with relational databases (e.g., MySQL, PostgreSQL) and SQLQualification & ExperienceFullstack Engineer with 8yr + Experience in Java and Angular Design and develop full-stack web applications using Java (Spring Boot, Hibernate, etc.) for the backend and Angular for the frontend. Full Stack Developer, with expertise in Java, Angular, Spring Framework, CSS, and HTML 6 years+ of proven experience as a Developer on complex web-based applications, preferably in the field of electrical engineering or similar domains Contribute to test automation frameworks and improve automation coverage and reliability.