Responsibilities Analyze requirements and propose software solutions to solve problems. Develop layouts and prototypes to ensure the solution meets requirements. Build custom modules, dashlets, layouts and views following SugarCRM’s architecture. Write well-structured and testable code following the set guidelines. Maintain systems by monitoring and correcting software bugs. Provide operational support for production applications. Integrate multiple systems with SugarCRM ensuring seamless data flow. Investigate new technologies and continue to update your technical skills.Qualification & Experience Must be proficient in PHP, MySQL and JavaScript. Development experience with SugarCRM Professional / Enterprise editions. Experience with JavScript frameworks like React, AngularJS, BackboneJS. Excellent Analytical and Problem Solving Skills. Thoroughness and attention to detail. The ability to work both in a team and alone and to manage your own workload. An ability to learn new skills and technologies quickly. An awareness of current issues affecting the industry and its technologies. 2-5 years experience in software development or programming.Prior experience in handling large production environments will be preferred. A Bachelor’s Degree in technology.

ResponsibilitiesAssist in developing and maintaining web applications. Work on bug fixing and feature enhancements. Collaborate with team members on assigned tasks. Write clean, readable, and maintainable code. Participate in code reviews and learning sessions. Qualification & Experience       Graduate or postgraduate in Computer Science or related field. Comfortable working with web services and APIs. Familiarity with Core PHP and basic Angular. Knowledge of MySQL, JavaScript, HTML, and CSS. Experience with test-driven development. Strong debugging, problem-solving, and analytical reasoning skills. Effective communication, teamwork, and time-management skills. Willingness and ability to learn new programming languages as required. Additional Skills (Preferred) Knowledge of back-end performance optimization techniques. Familiarity with Git and version control workflows. Basic knowledge of Moodle or LMS platforms. Exposure to Agile development methodologies.

ResponsibilitiesConduct manual testing of web applications Identify, document, and track bugs and inconsistencies Assist in preparing and maintaining detailed test cases and test data Participate in reviews of product requirements and specifications Collaborate with the QA team to analyze issues and verify fixes Ensure product meets quality standards and delivers a smooth user experience Learn and utilize bug tracking tools for reporting and follow-up Support regression and exploratory testing activitiesQualification & Experience       Basic understanding of software testing principles Familiarity with test case design and execution Attention to detail and a problem-solving mindset Good written and verbal communication skills Ability to work collaboratively in a team environment Eagerness to learn and grow in the QA field Strong analytical and observational skills Exposure to bug tracking tools (e.g., Jira, Bugzilla, Azure)Knowledge of SDLC and STLC concepts Familiarity with e-learning platforms or digital products Understanding of automated testing tools or scripting (basic level) Experience with version control tools like Git (basic awareness)

ResponsibilitiesLearn and accurately identify equipment features on electric utility poles Annotate and label equipment features on digital photos Ensure the quality and accuracy of annotations, preventing errors that could impact the value of machine learning algorithms Ensure consistency in annotations, following annotation guidelines and maintaining documentation Update and create new annotation documentation as needed Follow quality control checks and standards Qualification & Experience       Bachelor Degree in Technology, Artificial Intelligence or related field Has excellent verbal and written communication skills Possesses solid technical and problem-solving skills Self-motivated, detail orientated person Proficient in Microsoft Office (Excel, Word, and PowerPoint) Honest, fun, hard-working and ready to learn and grow Prior exposure to AI computer vision through related experience or educationFamiliarity with computer vision technologies and terminology Familiarity with annotation programs like AWS Ground Truth or Roboflow Adaptable to requirement adjustments and changes

ResponsibilitiesDesign and develop GIS applications using Esri technologies such as ArcGIS Pro, ArcGIS Enterprise, and ArcGIS Online. Create custom tools and scripts using Python and JavaScript to enhance GIS functionality. Publish and manage map services and feature services to support GIS workflows. Perform spatial analysis and data processing tasks to meet project requirements. Collaborate with stakeholders to gather requirements and translate them into technical solutions. Ensure scalability, performance, and security of GIS applications. Document workflows, technical specifications, and best practices for GIS solutions. Stay updated on emerging GIS technologies and trends. Qualification & Experience       Bachelor’s degree in GIS, Computer Science, or a related field.3 to 6 years of experience in GIS development, specifically for non-Utility Network implementations. Proficiency in Esri products (ArcGIS Pro, ArcGIS Enterprise, ArcGIS Online) and APIs. Strong programming skills in Python and JavaScript. Experience with geodatabases such as PostgreSQL and Oracle. Familiarity with web development technologies such as HTML, CSS, and JavaScript frameworks. Strong problem-solving and analytical skills. Excellent communication and collaboration skills to work with cross-functional teams.

Responsibilities Proactively anticipates service issues before they occur and able to make recommendations around resolution. Proactively monitor and manage service specific components. Sound analytical and problem-solving skills are required to manage multiple technical challenges from multiple services and projects simultaneously Evaluate recommendations provided for service improvements, with the ability to identify any gaps or alternate solutions. Proactively anticipate service issues before they occur and drive suggested changes to execution. Skills And Attributes For Success Expert knowledge in Incident management, Service requests, Change requests and ServiceNow. Good support knowledge and experience in providing 24/7 support. ExpeirenceExperience with source control involving Agile tools such as Azure DevOps. Experience and demonstrable knowledge of Agile, Scrum, and/or Kanban methodologies. At least 7+ years of total IT experience with 4+ years of experience in relevant technologies Ability to understand and analyze business requirements by working with stakeholders. Demonstrated ability to work on both Agile and Waterfall projects.

Responsibilities Platforms – works with Infrastructure partners to stand up development, testing, and production environments. Will define scalability and performance criteria for the product. Will assist in defining reconciliation testing procedures between legacy and modernized security master file implementations. Requirements Elaboration – works with the Functional Architect to ensure that non-functional requirements are complete and appropriate Data Modeling – ensures physical data model supports the performance, privacy and security requirements. System Performance – proposes solutions that satisfy performance requirements; ensures test strategy validates performance requirements; tunes application performance issues Security – understands corporate info. security standards ensure test plans validate security requirements Standards – recommends and promotes technical solutions that are consistent with corporate standards Documentation – develops and maintains system documentation to assist in modernization and migration from legacyExpeirenceBachelor's degree in technical/computer discipline or related experience required 5+ years’ experience in Java application development including Core Java, Spring, Spring Boot, JUnit, Java design patterns, with experience in Java 8 5+ years’ experience with Oracle RDBMS, SQL Query development, Stored Procedure development Experience with Unix/Linux environment & distributed system architecture Experience with IntelliJ/Eclipse, Git/Bitbucket, Maven, Jenkins

ResponsibilitiesStrategic Operations Manage and execute domain initiatives and projects by working closely with senior stakeholders, applying strong project management discipline. Maintain project plans, timelines, documentation, and next steps, ensuring accuracy and timely updates. Drive project meetings, coordinate actions across contributors, advance activity as appropriate and track progress against milestones. Support preparation of leadership?ready materials (presentations, updates, trackers), ensuring they meet EY standards and are ready for circulation. Identify project risks, dependencies, and opportunities to improve processes, escalating issues as appropriate. Act as a single point of coordination with relevant C&I domains and CBS Functions (e.g., BMC, Finance, Technology, AWS) to support delivery of project outcomes. Operational Excellence Support consistent execution of operational processes by maintaining clear documentation, governance artifacts, and reporting. Proactively identify opportunities to streamline processes, improve efficiency, and enhance ways of working within the domain. Maintain and manage knowledge repositories, databases, SharePoint sites, and content libraries, including regular review and validation of materials.

Responsibilities  Technical Strategy & Architecture  Own the end-to-end architecture for AI products and platforms:  Model selection strategy (Google vs. OpenAI, small vs. large models)  Multi-agent and workflow orchestration patterns (responder/thinker pattern, tool calling, agentic frameworks)  Data and retrieval architecture (RAG, hybrid search, knowledge graphs, semantic caching)  Evaluate and introduce emerging technologies such as:  Next-generation LLMs and multimodal models  Real-time streaming infrastructures  Advanced agent frameworks, workflow engines (e.g., Agents SDK, Google ADK, LangGraph, etc.)  Platformization & Reusable Capabilities  Design and lead the implementation of shared AI services and SDKs:  Reusable RAG pipelines and ingestion frameworks  Common UI components and design patterns for AI copilots and agents  Modular reusable coding practices for agentic back-end processes  Establish standards and best practices for:  Prompt design and versioning  Model and retrieval evaluation  Observability, logging, and incident response for AI systems.  Leadership & Mentoring  Provide hands-on technical leadership to AI Engineers, ML Engineers, and Data Scientists .Qualification & ExperienceTypically 8+ years of experience in Software Engineering, ML Engineering, or Data Science, with 3+ years hands-on in Applied AI/LLMs and at least 2+ years in a senior/lead role. Deep expertise in: Python and TypeScript/JavaScript in production environments Designing and operating distributed, cloud-native systems (GCP, Azure, or AWS) Containerization and orchestration (Docker, Kubernetes) and modern CI/CD.

Responsibilities  Provide frontline technical support to end-users, addressing hardware, software, and network issues via phone, email, or chat.  Assisting with new installation of applications through software center by accessing end user machines remotely.  Support uninstall/reinstall troubleshooting of all software application related issues.  Handling password reset, account unlock through Active Directory and queries related to user account status.  Providing support in configuring MFA setup to allow end user s to log into Organization tools and applications.  Resolving end user network and VPN connectivity issues .  Performing basic troubleshooting of OS issues such as b lank screen, blue screen, System performance , display, and BitLocker issues.  Assisting with help of installation and configuration of Office Printers drivers by accessing their laptops via remote ly to provide quicker resolution.  Resolving major application issues such as Microsoft outlook c alendar does not synch , Teams meeting not working, unable to send and receive emails, outlook not launching in mobile ( android and iOS ) , O 365, OneDrive and MSOffice applications via remotely.  Basic level troubleshooting of Poly Audio and Video equipment in the Board rooms, meeting , and training rooms.  Knowledge in Exchange of c reat ion , deletion of DLs , adding and removing team members from the DL .  Providing Level 1 support for VDI and RDP connectivity issues.  Demonstrate strong documentation skills as it pertains to tracking, detailing, and explaining troubleshooting steps taken to route the tickets to the appropriate levels , and follow escalation policies defined.  Follow instructions and technical guidelines using standard operating procedure (SOP) documents updated in Confluence.  Responsible for maintaining and hitting targets for KPIs and Metrics such as Average of Speed answer, Average handling time, CSAT, Quality, First Call Resolution (FCR), First Level Resolution (FLR) , and ticket Response Time.  Collaborate with Tier 2 and Tier 3 teams to share knowledge, resolve issues, and improve support processes.  Participate in training and professional development to enhance technical skills. Qualification & Experience High school diploma or equivalent qualification required .  Ability to pass English competency test .  Basic understanding of computer hardware, software, and networking concepts.  Relevant vocational training or certifications in information technology preferred (e.g., CompTIA A+, Microsoft Certified: Modern Desktop Administrator Associate).  Excellent customer service skills and strong communication abilities.  Ability to work effectively in a fast-paced and team-oriented environment.  Willingness to learn and adapt to new technologies and processes.