ResponsibilitiesGlobal, customer-facing impact: You will work on networks that directly support a platform used by millions of agents across the globe, where availability and performance have immediate customer and business impact. Real scale, real ownership: This role operates across 20+ AWS regions, multi-account architectures, and complex hybrid connectivity. You are trusted to make and own high-impact technical decisions end to end—from design through production. Principal IC growth path: This role sits on a long-term individual contributor career track, offering the opportunity to expand technical influence, shape global standards, and grow without moving into people management. Modern, engineering-first culture: Automation, infrastructure as code, observability, and AI-assisted operations are core expectations—not side projects. We prioritize durable systems, blameless learning, and continuous improvement over manual heroics. Global collaboration and visibility: You will work closely with architects, platform teams, SREs, and security partners across regions, influencing designs and practices used worldwide.AWS Cloud Networking, Hybrid, Multi-Cloud Engineering Design, implement, and operate large-scale AWS network architectures, including: VPC and subnet design, Transit Gateway and multi-account connectivity, VPC peering and PrivateLink, Load balancing, NAT, and routing strategies Build and maintain highly available, low-latency AWS networks across multiple regions. Actively troubleshoot and resolve complex AWS networking issues in production environments. Continuously optimize AWS network designs for scalability, security, and operational efficiency. Provide hands-on guidance for Azure networking implementations to ensure interoperability and consistency.Qualification & Experience10+ years of network engineering experience with significant hands-on production ownership. Expert-level AWS cloud networking experience (design, build, operate). Strong practical experience with Azure networking in enterprise or hybrid environments.

Responsibilities Serve as the primary liaison between procurement, sourcing, and digital teams to translate business needs into data-driven solutions. Own and continuously enhance data quality, ensuring accuracy, consistency, and reliability of sourcing analytics. Drive process automation and operational efficiencies across analytics workflows. Partner with Product Owners and Developers to enhance analytics platforms, dashboards, and systems. Deliver user training and provide ongoing support for analytics tools and processes. Collaborate closely with global sourcing and systems analysts to resolve issues and improve performance. Proactively identify insights, gaps, and improvement opportunities in procurement analytics. Qualification & ExpeirenceBachelor’s degree in Business, Engineering, Analytics, Computer Science, or a related field. 6+ years of experience in business analytics, data analytics, or a similar role. Strong experience in data analysis, maintenance, and stakeholder-facing insights. Excellent communication skills with global, cross-functional stakeholders. Advanced proficiency in Excel and PowerPoint; strong analytical and structuring skills.

ResponsibilitiesLead, Mentor and manage the tech Leads and Developer to design ServiceNow solutions across different Application and Modules of Customer Service application. Drive Project management and Agile practices using sprint planning based on scope and deliverables. Establish performance goals, conduct regular reviews, and foster a culture of accountability and continuous improvement. Ensure platform stability, scalability, and maintainability by enforcing coding standards, testing practices, and release management processes.Manage and oversee integrations with SAP, Salesforce, and other enterprise platforms. Must have experience in GenAI, NowAssist and other ServiceNow AI related components. Define the Architecture, standards, policies, framework and best practices for automation in line with Enterprise Architecture, Infrastructure and Security policies, whilst supporting wider consumption of the platform to drive process automation. Responsible for HLD, LLDs and Translate complex business requirements into scalable, maintainable, and upgrade-friendly ServiceNow solutions. Collaborate with product owners, business stakeholders, and technical teams to ensure alignment with enterprise goals. Provide technical leadership and mentorship to developers and administrators.Qualification & ExperienceBachelor’s or Master’s degree in Computer Science, Information Systems, or related field. 12 + years of IT experience, with at least 8+ years in ServiceNow architecture and Integration. Strong experience in designing and hands-on writing optimized Code on JavaScript, Glide API’s, AngularJS, XML’s, Virtual Agentic AI, Predictive Intelligence, Workspace, Process Automation playbooks

Responsibilities Manage and maintain the ServiceNow Platform, including configuration, customizations, and day to day Administration tasks. Help design, develop, and implement new features, modules, and functionalities with ServiceNow to enhance business processes and workflows. Collaborate with ServiceNow and business teams to meet business needs, and implement technical Solutions. Monitor System performance, troubleshoot issues, and implement corrective actions to ensure optimal uptime and system availability. Create and maintain technical documentation, including system design diagrams, process flows, and configuration detailsQualification & Experinece Certified ServiceNow System Administrator  Bachelor’s degree in computer science or related field  7+ years of experience supporting implementation, administration, configuration, and development on the ServiceNow platform in a medium or large enterprise organization 3+ years of experience with ServiceNow workflows or Flow Designer  Experience configuring and implementing ServiceNow out-of-box applications such as

ResponsibilitiesDesign and architect scalable data platforms and pipelines using Azure services such as Azure Data Factory, Azure Databricks, and ADLS. Build and optimize complex ETL/ELT pipelines for batch and real-time data processing using Databricks/Spark. Develop data models, data warehouse solutions, and optimized storage structures using Azure services. Implement data quality checks, validation frameworks, and monitoring to ensure reliable and accurate data. Optimize data pipelines and infrastructure for performance, scalability, and cost efficiency. Collaborate with business, analytics, and product teams to deliver data solutions aligned with business needs.Qualification & Expeirence5–7 years of hands-on experience in data engineering with strong expertise across the Microsoft Azure ecosystem. Proven experience working with Azure Data Factory, Azure Databricks, ADLS, and Apache Spark for building scalable and efficient data pipelines. Strong programming skills in Python and advanced SQL, with the ability to write optimized, reusable, and production-grade code. Solid understanding of data warehousing concepts, data modeling techniques, and modern big data architectures. Hands-on experience with DevOps/DataOps practices, including CI/CD pipelines, Git-based version control, and deployment of data solutions in production environments. Good understanding of data quality frameworks, validation techniques, monitoring, and troubleshooting to ensure reliable and accurate data systems.

ResponsibilitiesDevelop robust and reusable processes for data querying, transformation, and visualization. Combine multiple data sources into a single visualization to effectively tell a compelling story. Collaborate with clients to understand their business challenges and deliver top-tier analytics solutions. Engage with Data Platform leaders to comprehend data flows and integrate them seamlessly into Power BI and analytics. Ensure data governance, quality, and security are maintained while integrating analytics with enterprise platforms. Partner with global UX/UI teams to design exceptional visualizations that utilize all product capabilities for an outstanding customer experience. Spearhead project planning and managing multiple projects along with team and stakeholders. Effectively mentor and develop your team members. Support the business lead in generating insights through reporting and advice. Qualification & Expeirence1-5 year of experience in Business Intelligence & Visualization tools like PBI development, enhancement, and migration. Deep understanding of PBI tool functions, limitations, and hidden features, SQL and data modelling. Expertise in creating complex charts using Power BI or any other BI tool. Proficient in managing users, groups, projects, workbooks, and permissions for Tableau server security. Skilled in PBI server installation, configuration, migration, upgrade, Workspace handling and cloud administration. Excellent analytical and debugging abilities, with a quick grasp of business processes to develop effective technical solutions. Project management, team management and stakeholder management. Strong communication, presentation, and problem-solving skills. Domain knowledge of the pharma landscape is an added advantage.

ResponsibilitiesAutomation Architecture & Development Design and build maintainable, scalable automated test frameworks using Selenium WebDriver with Java or Python, following engineering best practices. Apply Page Object Model (POM), BDD/Cucumber, and Data-Driven testing patterns to ensure clean, reusable code across test suites.Develop comprehensive regression, functional, and end-to-end test suites for the client's web and enterprise platforms.AI-Powered & Workflow Platform Testing Leverage platforms such as Marble (AI-driven fraud & AML case management) or equivalent no-code/low-code workflow automation tools to build, validate, and regression-test business scenarios.Design test cases for KYC/AML screening, fraud detection, case investigation, and related regulated workflows ensuring compliance with applicable standards.Validate AI model outputs, decision rules, and workflow triggers for correctness, auditability, and regulatory traceability.API & Backend Quality Author and execute API automation tests using REST Assured, Postman, or equivalent – covering positive, negative, boundary, and security scenarios.Perform database validation and backend data integrity checks using SQL.CI/CD & DevOps Integration Integrate automated tests into CI/CD pipelines (Jenkins, GitHub Actions, or Azure DevOps), enabling shift-left quality.Monitor pipeline health, triage flaky tests, and drive continuous improvement of test execution speed and reliability.Participate in trunk-based development and feature-flagged release strategies.Defect Management & Collaboration Report, prioritize, and track defects in JIRA; collaborate closely with developers and product owners for rapid resolution.Conduct root cause analysis for escaped defects and implement preventative automation strategies.Participate actively in sprint ceremonies, backlog grooming, and 3-amigo sessions.Documentation & Quality Governance Maintain comprehensive test plans, test strategies, traceability matrices, and automation runbooks.Produce clear, actionable test reports and quality dashboards for client stakeholders.Champion testing standards and best practices across the engineering team.Qualification & Experience       4 – 8 years of hands-on software quality assurance experience, with a strong focus on test automation in enterprise or regulated environments. Demonstrated track record of building and owning automation frameworks from the ground up. Core Technical Skills: Automation Tools: Selenium WebDriver: Expert-level proficiency in Selenium WebDriver for web UI automation. Experience with Selenium Grid / cloud execution (BrowserStack, Sauce Labs, or similar). Programming Languages:Strong scripting proficiency in Java (preferred) and/or Python. Understanding of OOP, design patterns, and clean code principles. Testing Frameworks: Proven experience with BDD/Cucumber, TestNG, JUnit, or PyTest. Experience with POM, fluent interface patterns, and data-driven approaches. API & Integration Testing: Hands-on experience with REST Assured, Postman, or similar API testing tools. Understanding of RESTful services, JSON, XML, OAuth 2.0. Databases & Data Validation: Ability to write SQL queries for backend and data integrity validation. CI/CD, DevOps & Tooling: Experience integrating tests in Jenkins, GitHub Actions, GitLab CI, or Azure DevOps. Version control with Git; branching strategies (GitFlow or trunk-based). Defect tracking and test management in JIRA/Xray or equivalent. Intelligent Automation: AI/Workflow Platform: Familiarity with AI-powered case management or no-code workflow automation platforms (Marble, Appian, Pega, ServiceNow, or similar) OR demonstrable ability to rapidly learn such platforms. Understanding of how to validate automated rule engines, decision trees, and AI-driven classification outputs.

ResponsibilitiesDesign, develop, debug, and modify web services for Insurance micro-services You will write code that is clean, maintainable, optimized, modular with good naming conventions. You will also use software frameworks to write simpler codeLead the end-to-end product life cycle from mid to large size projects: Design, development, testing, deployment, and providing operational excellence and supportYou contribute to advancing the team's design methodology and quality programming practices and mentor junior team members to adapt standard methodologiesYou will spot areas of inefficiency in code or systems operation and offer suggestions for improvementsYou will team up with peers across the organization to build an understanding of cross dependencies and shared problem-solvingYou will assist with a whole systems approach to analyzing issues by ensuring all components (structure, people, process, and technology) are identified and accounted forQualification & Experience        4+ years of experience in software development, especially in a highly complex, platform/multi-service/multi-application environment. Also owning the operation of such an environment Bachelor’s or Master’s degree in computer science, information systems, engineering, or in a related technical field; or equivalent related professional experience Excellent coding skills in Java and proficiency with HTML, XML, and JSON. Nice to have, familiarity with ReactJS Ability to comfortably work in a fast-paced, often ambiguous, and multi-matrix environment Ability to proactively identify upcoming risks, issues, and bottlenecks and resolve issues that sometimes cross departmental boundaries Ability to estimate, schedule, and manage/track multiple concurrent projects Strong oral and written communication skills. Excellent time management, resource management, and planning skills Experience working with Rest APIs and familiarity with the development of services using Spring Boot on Cloud (e.g. AWS) Preferred Qualifications Good understanding of front end architecture. Experience working around Apache Tomcat, Spring MVC, Spring Boot, Docker, Gradle Experience using code versioning tools for e.g. Git Experience working with streaming applications preferable with Kafka

ResponsibilitiesLead design and implement products and solutions that are highly scalable with high-quality, clean, maintainable, and well-documented code. Find opportunities for process and technology improvements, and work towards adoption and implementation. Assist with supporting Production systems (includes investigating issues and working towards resolution) Exercise creativity and provide alternative solutions to a given problem removing roadblocks and driving issues to closure Create/update documentation for the purpose of sharing knowledge between team members Actively participate in group technology reviews to critique the work of self and others Participate and formulate user story creation in partnership with the team, product managers. Closely collaborate with Senior and Principal Developers, as well as the Product Manager, to find effective solutions to problems. Qualification & Experience        Bachelor’s degree in Computer Science or a related technical field; or Equivalent related professional experience. 5+ years of relevant professional software development experience in Java/ Kotlin Demonstrated experience designing, building, and maintaining backend services and APIs at scale. Proficient in system design, data modeling, and secure, maintainable code development. Proven ability to own and deliver technical solutions for complex, multi-service environments. Preferred Qualifications: Expertise in architecting, scaling, and operating distributed backend systems in production. Experience integrating AI/ML features or workflows into backend services to enhance product capabilities. History of driving operational excellence, including monitoring, alerting, and incident management for backend services. Demonstrated leadership in technical decision-making and mentorship within engineering teams.

ResponsibilitiesProvide technical leadership and architecture direction for iOS in Air Shopping – define and evolve the architecture, patterns, and frameworks for air search, filters/sorting, details, ancillaries, and checkout entry across apps and brands. Turn ambiguous business problems into concrete technical solutions – take high?level or ambiguous business requirements, architect end?to?end solutions, and scope them into clear technical requirements, milestones, and workstreams for multiple teams. Design and evolve highly complex systems – create and improve systems that interface with native apps and services across a business unit, including contracts and integrations with platform services, experimentation, identity, and checkout. You will think beyond a single stack and propose solutions that work across domains, brands, and platforms. Drive mobile excellence and operations at org level – champion best?in?class mobile practices in UI/UX, performance, accessibility, offline behavior, error handling, operational excellence, and backwards compatibility. You will establish and enforce standards for code quality, testing, observability, analytics, alerts, on?call, and incident response across the organization. Make mobile measurable and experimentation?ready – define and socialize consistent mobile analytics and performance metrics (for example, crash?free rate, start time, interaction latency, funnel metrics) across the Air Shopping stack. You will ensure features are observable, safe to experiment on, and easy to roll out and roll back in partnership with experimentation and platform teams. Lead cross?team delivery for large initiatives – own end?to?end delivery for large, multi?squad initiatives, coordinating across iOS, Android, web, backend, experimentation, product, and design. You will continuously improve the existing technology stack, reduce duplication and technical debt, and simplify architecture where possible. Shape technical strategy and mobile product direction – develop and communicate a north?star technical vision for Air Shopping on iOS, tied to traveler outcomes, business metrics, and Expedia Group?wide platform strategy. You will translate business needs into clear engineering priorities, trade?offs, and roadmaps, and act as a trusted delegate who can step in for a peer engineering director when needed. Grow the mobile and architecture community – contribute to and help lead mobile and architecture communities of practice, sharing patterns, tools, and guidance across Expedia Group. You will sponsor and drive high?impact, cross?org initiatives related to native apps, ensuring alignment and sustained progress.Qualification & Experience        Bachelor’s degree in Computer Science, Engineering, or a related technical field; or equivalent related professional experience. 10+ years of relevant software engineering experience, with a specific focus on building and shipping complex, large-scale consumer mobile applications. Expert-level proficiency in native iOS development using Swift (including extensive experience with UIKit and/or SwiftUI). Deep technical knowledge of iOS internals, including concurrency, networking, memory management, and performance tuning. Proven experience leading the full Software Development Life Cycle (SDLC), including design, code review, source control, CI/CD, testing (unit/UI/integration), and deployment. Demonstrated experience navigating App Store policies, privacy regulations, and accessibility standards. Experience architecting scalable mobile solutions and defining coding standards and design practices for engineering teams. Experience mentoring and providing feedback to other engineers to facilitate career growth. Proven ability to contribute to the full stack (client and service/backend) during critical production incidents or architectural migrations. Advanced expertise in observability, experimentation platforms (A/B testing), and client-server design patterns. Experience interacting with and influencing cross-functional leadership (Product, Design, Data) to align technical stacks with business outcomes. Preferred Qualifications: Master’s degree in Computer Science or a related field. Proven ability to contribute to the full stack (client and service/backend) during critical production incidents or architectural migrations. Demonstrated success in "multi-brand" or "multi-app" architecture, designing systems and APIs that support multiple evolving business needs simultaneously. Advanced expertise in observability, experimentation platforms (A/B testing), and client-server design patterns. Strong strategic mindset with a track record of evaluating and driving new technology choices based on business impact, cost, and risk (vs. hype). Experience interacting with and influencing cross-functional leadership (Product, Design, Data) to align technical stacks with business outcomes. Experience mentoring high-level individual contributors (Senior and Principal engineers) and influencing organizational promotion/performance processes. A history of defining organizational strategy regarding where to standardize tooling versus where to allow differentiation across teams.