AI FullStack ChatBot Developer

Full time

Expired

Responsibilities

Develop robust and scalable conversational AI chatbots utilizing Kore.ai or equivalent platforms tailored to specific Lilly Service Desks requirements.
Collaborate with cross-functional teams to gather requirements, design conversational flows, and implement natural language processing (NLP) algorithms.
Design and integrate chatbots with various platforms and applications, ensuring seamless user experiences.
Partner with Lilly business-facing IT teams developing new business applications based on the modern stack as well as modernizing existing applications
Conduct rigorous testing and debugging of chatbot functionalities to ensure high performance and accuracy.
Optimize chatbot responses based on user interactions, feedback, and data analysis.
Work closely with conversational UI designers to create visually appealing and user-friendly chatbot interfaces.
Provide technical guidance and support to internal teams regarding chatbot integration and customization.
Document chatbot development processes, algorithms, and code for future reference and collaboration.
Collaborate with stakeholders to understand business requirements, prioritise scope and translate requirements into technical specifications for chatbot development.

Qualifications & Experience

5+ years hands on experience with chatbot development platforms and services (e.g., Kore.ai, Yellow.ai, Dialogflow, Microsoft Bot Framework, IBM Watson).
Strong programming skills in languages such as JSON, Microsoft Azure, Python, Java, JavaScript, etc.
Strong knowledge on JavaScript (ES6+ and NodeJS)
Prior experience on hosting chatbots on multiple channels (teams, slack, SharePoint, web portal)
5+ years of experience in developing and deploying using either Azure or AWS services
Familiarity with Generative AI services and RAG and Agentic applications.
Experience with Express.js back-end framework
Hands on experience developing webapps with ReactJS.
Understanding of HTML5 and CSS3