Applications Developer Enterprise App SaaS

Job Description:

Responsibilities

• Act as primary application developer and technical owner for enterprise SaaS applications including (but not limited to): Google Workspace, Zoom, Slack, Figma, Asana, Jira, Confluence, ServiceNow, Okta / Identity-integrated applications
• Manage application configuration, access models, permissions, integrations, and automation.
• Own application lifecycle management: onboarding, offboarding, renewals, vendor coordination, and feature rollouts.
• Serve as Super Admin with the highest level of access to supported applications.
• Resolve complex, escalated L3 application issues beyond standard troubleshooting.
• Lead incident response for enterprise application outages or degradations.
• Design and implement automation and integration workflows using JavaScript, Python, APIs, and Enterprise AI applications (Gemini, ChatGPT, Claude, Claude Code, MCP) to reduce manual effort and improve reliability.
• Analyze ticket and usage data to identify trends, systemic issues, and opportunities for optimization.
• Possess strong programming language knowledge, including Python, JavaScript, Java, and SQL.
• Demonstrate strong knowledge of databases such as BigQuery and Apache Hive.
• Act as the bridge between IT Engineering, Service Desk, Security, and Business stakeholders.
• Provide actionable feedback to IT Engineering leadership on application pain points and improvement opportunities.
• Own internal and external-facing documentation for enterprise applications.
• Develop and maintain runbooks, SOPs, and escalation guides.
• Ensure procurement and licensing processes follow logistics and compliance guidelines.
• Perform additional duties as assigned to support enterprise application operations.

Qualification & Experience    

• 3+ years of IT or Enterprise Application Developer experience.
• 3+ years supporting SaaS platforms at scale with admin-level access.
• Strong scripting or coding skills (Python, Bash, APIs).
• Strong knowledge of Enterprise AI applications, including Gemini, ChatGPT, Claude, Claude Code, and MCP.
• Familiarity with identity and access management (Okta, AD, SSO, SCIM).
• Proven experience acting as an escalation point for complex technical issues.
• Strong documentation, training, and communication skills.
• Ability to respond quickly to incidents and operate effectively in high-pressure situations.
• Willingness to participate in on-call rotations and work outside standard business hours when needed.
• 4+ years of experience in Enterprise Application Development or Software Engineering.
• Demonstrated expertise in building and deploying automation using Python, JavaScript, and APIs.
• Experience with data warehousing and querying large datasets (BigQuery, Hive).
• Hands-on experience with version control systems (e.g., Git) and CI/CD tools.
• Deep knowledge of Linux environments and cloud platforms (e.g., GCP, AWS).
• Minimum of 3-4 years’ experience with escalations, process efficiency, and Tier 3 support.
• Bachelor's Degree in Computer Science, or equivalent combination of education and experience.
• Strong problem solving, organization, and project management skills.
• Ability to take initiative and work independently, as well as part of a team.
• Excellent verbal and written communication skills.
• Willingness to participate in on-call rotations and work outside standard business hours when needed.